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Global NPS: What consumers care about around the world

What do consumers in Japan value in a brand? What is the most important thing to buyers in India? We asked consumers in 9 countries what drives customer satisfaction, purchase decisions, and loyalty.

Watch our on-demand webinar and get insights from our exclusive worldwide NPS study. Learn how to apply these learnings in your own organization.

In this webinar you’ll discover:

  • Which countries have the highest and lowest NPS—and what drives customer satisfaction
  • The top purchase drivers—from quality to innovation to ease of use—in each country
  • How you can collect feedback that uncovers the local social and cultural preferences of your target market