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New: CNBC|SurveyMonkey Workforce Survey - Workers are using AI to be more productive but concerned about how technology will impact their job

Click Here for a Breakdown of Key Findings

ENGLEWOOD CLIFFS, NJ & SAN MATEO, CA – December 19, 2023 –CNBC and SurveyMonkey, a global leader in online surveys and forms, today revealed the results of their December 2023 Workforce Survey, which found that nearly 3 in 10 workers have used artificial intelligence (AI) tools at work but 4 in 10 are concerned about AI’s impact on their careers. The survey also found that half of workers would like their company to offer fully-paid healthcare premiums (51%), 401(k) matching (37%), reimbursement for health facilities/gym (27%), or free food onsite (26%). In addition, only 3 in 10 workers say their workplace offers financial coaching or advising, while 1 in 4 GenZer’s and 1 in 5 Millennials decide to invest because they are driven by the possibility of short-term gains.

The findings were first reported by CNBC’s Sharon Epperson on CNBC’s Squawk Box, click here to watch Epperson’s report.

The SurveyMonkey online poll was conducted Dec. 4-8 among a national sample of 7,776 workers in the country. Respondents for the survey were selected from the more than two million people who take surveys on the SurveyMonkey platform every day.

Compared to the May 2023 CNBC|SurveyMonkey Workforce Survey, this month’s survey found that:

  • 85% of workers are satisfied with their job (no change)
  • 72% say they are well paid (-1 point)
  • 90% say their work is meaningful to them (-1 point)
  • 36% say they’ve seriously considered quitting their job in the last three months (-1 point)
  • 71% rate morale at their company as excellent or good (-1 point)

“It is clear from our research that while AI in the workplace is not yet widespread, there are concerns from workers about its potential impact on careers,” said Lara Belonogoff, senior director of brand management at SurveyMonkey. “As employers think holistically about workplace happiness, fostering an environment where technological advancements are considered alongside employee well-being and professional growth is imperative.”

Additional survey findings:

Artificial Intelligence

  • Nearly 3 in 10 (29%) say they have used artificial intelligence (AI) tools at work, with Gen Zers (37%) and Millennials (35%) more likely to have used the technology compared with Gen Xers (25%) and Boomers (17%).
  • AI is especially popular among workers of color: 41% of Asian, 38% of Black, and 36% of Hispanic workers have used AI software at work, compared to 23% of white workers.
  • Workers in Consulting and Research (45%), Business Support and Logistics (43%), Finance and Financial Services (40%), and Technology (42%) see the highest levels of AI usage across industries.
  • Workers who use AI at work are more likely to view the technology as a positive impact on their productivity: 72% of workers who have used AI at work say it has made them more productive, compared with 28% who have used AI but cite a negative impact on their work productivity. 
  • Despite the positive stance toward AI usage at work, more than 4 in 10 (42%) workers express some degree of concern about the technology’s impact on their jobs.
  • 44% of individual contributors are ‘very or somewhat concerned’, compared to 38% of managers or higher.
  • Workers making under $50,000 per year are also more concerned (47%) than those making between $50,000 and $99,999 per year (39%) or $100,000 or more annually (36%).
  • Workers of color are more concerned about AI’s impact than white workers: 53% of Asian and Black workers, and 46% of Hispanic workers are ‘very or somewhat concerned’, compared with 37% of white workers.
  • Workers who use AI at work are nearly twice as likely to be concerned about its impact on their job, compared with those who do not use AI at work (60% very or somewhat concerned vs. 35%).

Workplace Benefits

  • Fully paid healthcare premiums top workers’ financial benefits wish list.
  • Only three in ten (31%) workers say their workplace offers financial coaching or advising.
  • Most workers either say their workplace does not offer any finance-related support (41%), or do not know if such services are offered (26%). Among financial benefits typically offered by employers, more than half (51%) say they would like to see their company offer fully paid healthcare premiums, followed by 401(k) matching (37%), reimbursement for health facilities or gyms (27%), or free food onsite (26%).
  • Gen Z workers ages 18-24 value free food just as much as fully-paid healthcare premiums (42% and 41%, respectively), with only 29% of Millennial and 21% of Gen X workers prioritizing free food. One in three (34%) Gen Z workers also highlight student loan repayments, compared with 27% of Millennial and 20% of Gen X workers.

Survey Methodology: The December 2023 CNBC|SurveyMonkey online poll was conducted December 4-8 among a national sample of 7,776 workers in the United States. Respondents for this survey were selected from the more than two million people who take surveys on the SurveyMonkey platform each day. The modeled error estimate for this survey is plus or minus 1.5 percentage points. Data have been weighted initially for age, race, sex, education, and geography using the Census Bureau’s American Community Survey to reflect the demographic composition of the United States age 18 and over, then weighted for age, race, sex, education, employment status, and geography using Census Bureau’s Current Population Survey to reflect the demographic composition of United States employed population. To access the survey’s full results and methodology, click here.

Sourcing: All references, in verbal and written form, should be sourced to “December 2023 CNBC|SurveyMonkey Workforce Survey”

About CNBC

CNBC is the recognized world leader in business news, providing real-time financial market coverage, business content and general news consumed by more than 544 million people per month across all platforms. The network’s 14 live hours a day of news programming in North America (weekdays from 5:00 a.m. - 7:00 p.m. ET) is produced at CNBC’s global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. CNBC at night features a mix of new reality programming, CNBC’s highly successful series produced exclusively for CNBC and a number of distinctive in-house documentaries.  

CNBC also offers content through its vast portfolio of digital products such as: CNBC.com, which provides financial market news and information to CNBC’s investor audience; CNBC Make It, a digital destination focused on making you smarter about how you earn, save and spend your money; CNBC PRO, a premium service that provides in-depth access to Wall Street; a suite of CNBC mobile apps for iOS and Android devices; Amazon Alexa, Google Assistant and Apple Siri voice interfaces; and streaming services including Apple TV, Roku, Amazon Fire TV, Android TV and Samsung Smart TVs. To learn more, visit cnbc.com/digital-products.   

Members of the media can receive more information about CNBC and its programming on the NBCUniversal Media Village Web site at nbcumv.com/programming/cnbc. For more information about NBCUniversal, please visit nbcuniversal.com

About SurveyMonkey

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.