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CNBC|SurveyMonkey Workforce Survey December 2023

CNBC|SurveyMonkey Workforce Survey December 2023

Key findings:

  • Nearly 3 in 10 workers (29%) say they have used artificial intelligence (AI) tools at work, with 72% of workers who have used AI at work saying it has made them more productive, compared with 28% who have used AI saying it has made them less productive
  • Four in ten workers (42%) are concerned about AI’s impact on their jobs, with workers of color, individual contributors, and lower-salaried workers most concerned.
  • Only three in ten (31%) workers say their workplace offers financial coaching or advising.
  • More than half of workers (51%) would like to see fully paid healthcare premiums as a financial benefit from their company, ahead of 401(k) matching (37%), health facility or gym reimbursements (37%), or free onsite food (26%).
  • Our Workforce Happiness index (71) sees a slight dip from May, with measures also seeing marginal declines:
    • 85% of workers are satisfied with their job (85% in May)
    • 72% say they are well-paid (73% in May)
    • 90% say their work is meaningful to them (91% in May)
    • 71% say morale at their company is excellent or good (72% in May)

Workers are using AI to be more productive at work, but also express concerns about how the technology will impact their jobs

Nearly 3 in 10 (29%) say they have used artificial intelligence (AI) tools at work, with Gen Zers (37%) and Millennials (35%) more likely to have used the technology compared with Gen Xers (25%) and Boomers (17%).

  • AI is especially popular among workers of color: 41% of Asian, 38% of Black, and 36% of Hispanic workers have used AI software at work, compared to 23% of white workers
  • Workers in Consulting and Research (45%), Business Support and Logistics (43%),  Finance and Financial Services (40%), and Technology (42%) see the highest levels of AI usage across industries.

Workers who use AI at work are more likely to view the technology as a positive impact on their productivity: 72% of workers who have used AI at work say it has made them more productive, compared with 28% who have used AI but cite a negative impact on their work productivity. 

Despite the positive stance toward AI usage at work, more than 4 in 10 (42%) workers express some degree of concern about the technology’s impact on their jobs.

  • 44% of individual contributors are ‘very or somewhat concerned’, compared to 38% of managers or higher.
  • Workers making under $50,000 per year are also more concerned (47%) than those making between $50,000 and $99,999 per year (39%) or $100,000 or more annually (36%)
  • Workers of color are more concerned about AI’s impact than white workers: 53% of Asian and Black workers, and 46% of Hispanic workers are ‘very or somewhat concerned’, compared with 37% of white workers

Workers who use AI at work are nearly twice as likely to be concerned about its impact on their job, compared with those who do not use AI at work (60% very or somewhat concerned vs. 35%).

Fully paid healthcare premiums top workers’ financial benefits wishlist

Only three in ten (31%) workers say their workplace offers financial coaching or advising.

Most workers either say their workplace does not offer any finance-related support (41%), or do not know if such services are offered (26%). Among financial benefits typically offered by employers, more than half (51%) say they would like to see their company offer fully paid healthcare premiums, followed by 401(k) matching (37%), reimbursement for health facilities or gyms (27%), or free food onsite (26%).

Gen Z workers ages 18-24 value free food just as much as fully-paid healthcare premiums (42% and 41%, respectively), with only 29% of Millennial and 21% of Gen X workers prioritizing free food. One in three (34%) Gen Z workers also highlight student loan repayments, compared with 27% of Millennial and 20% of Gen X workers.

Read more about our polling methodology here

Click through all the results in the interactive toplines below: