If you want to know how to serve your customers better, provide an online form as a way for them to offer their opinions—even if those opinions are grievances. Any feedback from a customer is valuable information for you to use to improve your product or services. Taking feedback to heart is a great way to improve your organization's operations.
Using suggestions forms can help you get the information you need to construct a better workplace culture and increase productivity. With an online suggestion box, you're providing an efficient way to streamline new ideas from customers, employees, and stakeholders while providing them with an accessible way to provide their opinions. Suggestion forms are also a way to collect targeted feedback.
Here’s why suggestions forms are so valuable:
It's always good practice to take a proactive approach to collecting feedback from employees, customers, and stakeholders. While providing a grievance form has its advantages, the purpose of an online suggestion form is to minimize the number of grievances. Keeping an open line of feedback offers insights into potential problems that can negatively affect your operation. Consistent feedback can help you solve issues as they arise, improving your overall operation.
Here’s the takeaway for how suggestion forms are good for operational improvements:
While other feedback forms may be reactionary, by using a suggestion form, you’re able to find issues before they cause major problems. Analyze your workflow to seek out potential glitches that could cause significant challenges to your operation. With SurveyMonkey’s suggestion form template, you can customize your online suggestion box to target specific parts of your organization’s workflow. It’s a forward approach to ensure your operation is working smoothly and modifying them to avoid any issues.
Having an online suggestion box in place means employees or customers can leave ideas whenever they might pop up. It might be challenging for business owners, managers, and even human resource departments to have one-on-one conversations with every employee. Furthermore, being privy to the intricate workings of a business operation requires a constant flow of communication between customers, management, and employees. An online suggestion box is a business tool that keeps customer relations and business-to-business communications lines open.
Employees and customers are two main sources of information that can help improve your business. Employees can offer ideas about improving your internal operations while customers provide insight into your product or services. Both employee and customer suggestions provide insight into how well the other is working and if and where it might need improvement.
Employees and customers are the people on the front line of your business who can provide valuable feedback on how well your operation aligns with your company's mission statement. Your employees' and customers' feedback can also verify if your business is on track to following your vision statement. SurveyMonkey suggestion forms are one of the best ways to collect insights from your shareholders to inform them of how well your business is performing. The platform also gives you the power to present your assessments and solutions in an organized way.
Let’s look a little closer at the advantages of employee and customer suggestion forms.
Making a suggestion form available to employees is a great way to give them a voice all the time. You can also customize an employee suggestion form template so that your employees' responses are anonymous. Anonymous employee insights can be an invaluable tool for assessing how they feel, and they can show areas of the business that may not be operating at its full potential.
Furthermore, having a voice in the company increases employee engagement, so be sure to acknowledge and take action on suggestions whenever possible.
Customer suggestion forms are great for improving customer satisfaction. Making a suggestion form available can help you gain insights into what customers like or do not like about your product or service. Using these insights can help you retain existing business and win new customers.
Once you have a good suggestion form template, how do you customize it to get the best possible feedback for your market research? First, you want to ensure the form is easy to find and then provide the option to make your respondents' feedback anonymous. When it comes to constructing the form, make sure you provide a few questions with open-ended responses and then keep your alerts on so you're immediately notified.
If you want open and honest feedback, make sure you give customers, especially employees, the option to remain anonymous. Providing anonymity to responses is a great way to ensure you get honest feedback. If you have a secure feedback system, you'll get more accurate representations of how people feel.
While there are many types of survey questions, they are generally split into those seeking open- and closed-ended responses. While closed-ended questions provide easier insights to access, open-ended questions offer employees and customers to speak freely. You will get the most meaningful responses by giving respondents an open-ended space to provide suggestions.
Consider closed-ended questions for any basic information, like company department, or which store a customer visited.
Making these suggestion forms easy to access is key to getting people to use them. If your employees have to make an effort to find the form, then you're less likely to receive a helpful amount of feedback.
When looking for employee suggestions, you can place your online suggestion box on a company intranet, and publicize it via company announcements. The intranet is great for employee feedback. For customers, you can publicize suggestion forms in-store with QR codes or on your website for all to use.
It's best to have someone assess customer and employee suggestion forms in real time so that someone can address them in a timely manner. These suggestions are not going to be useful if they’re not being monitored. That’s why SurveyMonkey makes it easy to set up instant alerts when responses come in, so you can take action immediately.
Use a template if you need help structuring your online suggestion form. Using existing templates takes much of the work out of creating a suggestion form. SurveyMonkey provides a variety of suggestion form templates where you can modify questions to fit the type of research you're looking for and customize it to your brand.