Cookies Notice

LAST UPDATED: NOVEMBER 2, 2020

Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access any of the SurveyMonkey websites (the Sites), so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for.

In our Cookies Notice, we use the word “cookies” as a catchall term to include not only cookies, but also other technologies such as pixels, web beacons and page tags. Like most commercial websites we use cookies on SurveyMonkey web pages.

We use cookies for several reasons. Below we list and describe the various types of cookies we use on our Site.

Below we list the different types of cookies that may be used on the Sites. Section 7 includes detailed lists of cookies used on each of our Sites which include information about type of cookie, expiry periods and links to third party sites where applicable.

The Sites use both first party cookies (which are set by the Sites being visited) and third party cookies (which are set by a server located outside the domain of our Sites).

Certain cookies are necessary in order for the Sites and Services to operate correctly and remain secure, to ensure essential functionality, to measure and analyze site traffic at the aggregate level and to stabilize the Sites. Often these cookies are set in response to a request for service or functionality made by you. We have to load required cookies for legitimate interests pursued by us in delivering essential functionality of our Sites and Services to you and your respondents.

These cookies collect information about your choices and preferences, and collect information about your use of the Sites and Services which enable us to improve functionality. For example, these cookies show us which are the most frequently visited pages on the Sites, allow us to present the Sites according to the settings you selected, help us record any difficulties you have with the Sites, and show us whether our advertising is effective or not. In some cases these cookies allow us to see the overall patterns of usage on the Sites, rather than the usage of a single person (except where that is part of the necessary function of the cookie).

We may use cookies to market SurveyMonkey services to you on third party websites or to measure and track the effectiveness of our marketing efforts so that we can tailor our advertising more effectively.

We also contract with third party advertising networks that may collect IP addresses and other information from web beacons on our websites, emails, and on third party websites. Ad networks follow your online activities over time by collecting website navigational information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services that may be of interest to you. You may see these advertisements on other websites. 

Generally, information provided to third parties via Advertising Cookies does not include personal information, but this information may be re-associated with personal information after we receive it. Please note that cookie data is typically encrypted so only authorized services can interpret the data. Additionally, many services aggregate or obfuscate individual data to minimize privacy concerns.

If you'd like to remove or disable cookies via your browser, you certainly can. You'll want to refer to your browser's documentation to do this since the settings and steps for managing your cookie preferences are usually browser-specific. For more information see our Help Center article here. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling cookies ensures a smoother experience when you use our site.

To learn more about how to disable cookies you can refer to our Help Center article here or this external website: https://www.aboutcookies.org/

If you are a SurveyMonkey customer and you separately use cookies or similar technologies on your site in conjunction with a SurveyMonkey product, you are independently responsible for management of the data collected through those cookies and with compliance with all laws related to usage of these technologies.

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Regulatory agencies such as the U.S. Federal Trade Commission have promoted the concept of Do Not Track as a mechanism to permit Internet users to control online tracking activity across websites through their browser settings. Since no industry standard has been adopted, we currently do not process or comply with any web browser’s “do-not-track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit the SurveyMonkey website or use SurveyMonkey.