Who we are
We’re a smart, passionate group of people who work really hard so you don’t have to. We strive to make our tools powerful enough for professional researchers, yet easy enough for a survey novice. And we pack our solutions with over 10 years of experience in survey methodology and web technology so you can be confident in the quality of the data.
We want to help you make better decisions. That’s it. That’s all. That’s what drives us. We want to make it as easy as possible for you to get at the knowledge you need to make smart, informed choices. And after 10 years, we’re still challenging ourselves to deliver simple, powerful solutions. We’re dedicated to making even the most advanced research design easy enough for anyone – and everyone – to use.
What we care about most
1. Our customers – We offer round the clock support and spend every waking hour striving to make their experience better. And they seem to appreciate it, as our satisfaction rating is 99.5%.*
2. Knowledge for everyone – We believe everyone deserves easy access to the information they need to make better decisions. Budgets, timelines and logistics should not get in the way. That’s why we created the simple, cost-effective, self-serve solution you know as SurveyMonkey.
3. Privacy and security – We use SSL encryption and multi-machine backup to keep your data secure. To read more on our privacy and security policies click here.
Who uses SurveyMonkey?
Chances are you know someone who is hooked on the Monkey. Our customers include 100% of the Fortune 100, as well as other businesses, academic institutions, and organizations of all shapes and sizes. Literally millions of people use SurveyMonkey for everything from customer satisfaction and employee performance reviews, to course evaluations and research of all types.