Purchase experience survey software that uncovers what customers think

Understand how your customers feel about the purchase process—and launch meaningful improvements that increase sales.

Get started free Explore plans

Person holding a phone and opening a package, next to a question asking tell us about your shopping experience, next to a bar graph showing purchase satisfaction results

See where buyers drop off

Get feedback that uncovers what’s stopping people from completing a purchase.

Send surveys your way

Use pre-built templates, and share by email, web pop-up, QR code, and more.

Share results, close the loop

Make the right moves quickly, powered by real-time data and advanced analytics.

Easily launch branded surveys that improve checkout experiences

Create surveys that are unmistakably yours by adding your logo or creating your own theme.
Design your survey exactly how you want with 25+ question types, from star ratings to matrix questions.

POPULAR FEATURES

→ Survey branding & customization

→ Survey question types

Survey being designed, with a question asking what could we do to make the purchase process better

Reach buyers in the moment

Deploy surveys at key touchpoints, like checkout or post-purchase, with features that collect feedback across channels.
Share surveys in your store via QR code, or embed on your website.

POPULAR FEATURES

→ Collecting responses

→ QR codes and web feedback

Person scanning a QR code with their phone at a checkout counter, next to a survey question asking how would you rate your purchase experience today

Get insights that boost sales

Improve buyer experiences by monitoring purchase satisfaction over time.
Share data instantly with teams over Slack and email, or use custom dashboards for a real-time view into the purchase experience.

POPULAR FEATURES

→ Multi-survey and longitudinal analysis

→ SurveyMonkey Connect

→ Results dashboards

Alert saying that you have a new response on your purchase feedback survey

SurveyMonkey integrates with 200+ go-to apps

See all integrations

Woom gets feedback at scale to create a smooth purchase experience

Read full story

“What makes a great experience when buying a product is that you're able to buy it friction-free. SurveyMonkey helps us gather customer feedback at scale, quickly see the temperature and the trends, and take action.”

April Obersteller | Managing Director, woom bikes North America

Get started with one of our most popular plans for customer feedback

Try it now and get 25 responses for free, or choose from our top plans.

*$0.15 per additional response. SurveyMonkey Audience Panel responses sold separately, starting at $1 per response.

See all plans and features

Have questions? We’re here with answers.

How does purchase experience feedback help businesses improve customer satisfaction and increase sales?
Purchase experience feedback surveys help businesses get actionable insights to create a smoother experience for customers—from offering more payment options at checkout to improving delivery times.
By tracking opportunities and addressing pain points, you can ensure you’re delivering a purchase experience that meets customer expectations and keeps them coming back.
To start sending purchase surveys today, explore our expert-designed templates. Or let AI create a custom survey for you in under a minute.
What features should I look for in purchase experience survey software?
Look for purchase experience survey software that’s easily customizable, delivers real-time insights, and integrates with your go-to apps. Every buying journey is different, so you’ll want the ability to quickly tailor your questions to your product or industry, as well as your sales channels. Analytics and reporting capabilities—like custom dashboards—also help you catch problems early, before there’s a larger impact on your business.
Explore all SurveyMonkey plan features today.
How should I analyze purchase experience trends and opportunities?
To get the most out of purchase experience feedback surveys, start by mapping your key customer touchpoints. Analyze responses across those moments to surface recurring issues or improvement opportunities:
• Track changes over time using longitudinal surveys to see how updates to your purchase journey impact customer satisfaction.
• Use sentiment analysis to quickly gauge how customers feel about the experience.
• Segment your data by channel, location, or customer type to identify where specific improvements are needed. Visualize and distribute findings using data dashboards or analytics integrations.
The goal when using a purchase experience platform isn’t just to monitor feedback, but to link it to action; small experience improvements can directly influence repeat purchases and increase sales and customer loyalty.

Purchase experience surveys made simple

Man typing on a laptop, next to happy face emoji

Understand and improve the customer journey

Learn how to increase sales and build your brand by thinking like a customer.

Read guide

Woman with open laptop, next to a score of 75 and a happy face

Improving CSAT across all channels

Create an omnichannel feedback strategy to maximize customer satisfaction.

Watch webinar

5 different emoji faces ranging from smiling to frowning, next to question asking how was your purchase experience, with an answer that says I found exactly what I was looking for

Key metrics to measure customer experience

Discover the metrics and KPIs that’ll help you boost satisfaction and loyalty.

Read guide

Discover what customers truly think about their purchase experience

Get started free