Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Why a great customer experience management strategy matters

More customer loyalty and revenue growth with SurveyMonkey CX. Interested?

The success of your business is so much more than the quality of your product or your pricing. How do we know? In a recent consumer attitudes study, we found that 72% of customers say they’re very or extremely likely to shop with a company if they have a reputation for outstanding customer service. The same study revealed that 97% of customers are likely to tell their friends, family, or coworkers about a great customer experience.

So it looks like word-of-mouth is king when it comes to generating customer loyalty and profits for your business—especially because your customers don’t just talk about you in person or over the phone. They’re sharing their experiences with your business online: on social media, review sites, help forums, and more.

What can you do to ensure that you’re giving customers an awesome experience along the customer journey? SurveyMonkey makes it easy with our customer experience management (CEM) software, designed to get you the customer insights you need to manage the customer experience at every customer touchpoint.

Customer experience management, or CEM, is a system companies use to track, oversee, and respond accordingly to all customer/business interactions–so companies exceed customer expectations in order to increase customer satisfaction, loyalty, and advocacy.

Essentially, CEM accounts for a company’s awareness and understanding of their interaction with their customers at every touchpoint—whether your customer’s encountering your product or service for the first time because of an online review or seeking assistance from customer service representatives. All of these company-customer interactions form the overall customer experience (CX)—or a customer’s general impression of your brand.

When your company invests in nurturing and managing the customer experience, it benefits your business externally and internally. Of course, your external benefits come in the form of the positive word-of-mouth that generates customer loyalty (and profits).

And because your customer experience strategy spans every department and team in your organization, using a customer experience management platform encourages companywide collaboration, alignment on company objectives, and provides your business with standard metrics you can use to benchmark your progress.

Learn how to use NPS to create happier customers and a stronger business.

Customer relationship management starts before your customers walk in the door—or find you online—and continues after they purchase your product or service. That’s because you want to make sure they think of your company when their friend, family member, or colleague asks them, “Which company would you recommend?” Here are some ways to learn more about improving the customer experience.

Find out if consumers are talking about you—and their overall impression of your business. Use branding surveys to understand whether or not you’re missing out on your target market—and where you can make changes to your overall brand strategy to attract customers.

Who better to help you develop your products and services than consumers? Send out market research surveys to collect consumer insights—so you can make sure your products and services are meeting their needs. You can even get potential and current customers to help you choose the right marketing messaging and brand pillars with concept testing surveys.

Send customers follow-up customer satisfaction surveys to see if your customer service team resolved their issue to their satisfaction. Or to find out how well their needs are being met online or in your store.

There are lots of moving parts involved when it comes to customer experience management. But with customer experience management software, you can focus on optimizing the customer experience instead of worrying about how to standardize the customer relationship management process.

Let SurveyMonkey manage the overall customer experience for you—so you can focus on giving customers the care they deserve.

Customer satisfaction survey templates

Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.

What's new at SurveyMonkey? Build better surveys with AI

From new templates to AI-powered tools, there’s a feature to help you more easily design and launch your surveys

NPS® survey question guide

Your guide to creating the right NPS questions and surveys for your business to get deeper customer insights and build loyalty.

10 tips to build stellar NPS surveys

Learn how to create effective Net Promoter Score (NPS) surveys that capture insightful feedback and improve your customer satisfaction and loyalty.