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Deliver exceptional healthcare experiences

Elevate the quality of care and experiences across your organization with agile, purpose-built healthcare solutions.

Women health worker

Providers

Capture critical experience and sentiment feedback from patients and employees who are on the frontlines of the COVID-19 crisis.

Elevate the patient experience

Ask the right questions, at the right time, to capture patient experiences and sentiments and improve on them.

  • Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
  • Understand patient experience beyond standardized CAHPS® surveys
  • Improve telehealth visits by understanding drivers of virtual care patient satisfaction
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Payers

Better understand member and employee sentiments to improve engagement, operations, and overall business outcomes.

Elevate the member experience

Create exceptional member experiences with feedback and actionable insights along the member journey.

  • Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
  • Measure provider sentiment and satisfaction on collaborative, value-based care arrangements
  • Impact CAHPS® scores by engaging with members to understand their experiences and sentiments
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Agile features provide security and speed to insights

Collect multi-channel responses

Use SMS and Offline Kiosk features to reach staff or patients without the need for an email address or internet access.

Robust security and compliance

Secure sensitive survey data with SSO, HIPAA and GDPR compliance features, data encryption, and more.

100+ integrations

Seamlessly integrate with business-critical apps, and connect to your EHR and other healthcare platforms.

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“The data helps us see the person as a whole and make decisions based on the big picture—not one small detail.”

Leslie Rand, Talent Acquisition Consultant, Wellstar 

The most integrated healthcare system in Georgia, encompassing hospitals, urgent care centers, specialty clinics, and medical groups, Wellstar uses SurveyMonkey to streamline its employment interview and feedback processes.

Resources for improving employee and patient experience

Use feedback to tackle burnout

Improve employee mental health and wellbeing by leveraging feedback insights to address burnout.

Read the blog

Improve patient experience

Learn how to improve the delivery of care and elevate patient experience with patient feedback data.

Get the guide

Measure training & development

86% of employees say job training is important to them.* Get tips to drive better training and development decisions.

Read the blog

*Source: 2021 SurveyMonkey Audience study of 321 U.S.-based healthcare professionals

Want to learn more about SurveyMonkey Enterprise?

Discover how our enterprise-grade solution for healthcare empowers hospitals, providers, and staff to gain insights securely and at scale.

Contact us today

Learn more about SurveyMonkey Enterprise and schedule a demo.

  • Manage multiple users and gain visibility into all survey data collected across your organization with admin controls and dashboards.
  • Ensure confidential data is protected with enhanced security including encryption, SSO, and features that help you remain compliant with HIPAA and GDPR.
  • Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau, and more.

Explore all SurveyMonkey plans and pricing

Discover our survey features for individuals and teams.

NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
*Source: 2021 TechValidate Study of SurveyMonkey Enterprise customers