Deliver exceptional healthcare experiences
Elevate the quality of care and experiences across your organization with agile, purpose-built healthcare solutions.
Providers
Capture critical experience and sentiment feedback from patients and employees who are on the frontlines of the COVID-19 crisis.
Elevate the patient experience
Ask the right questions, at the right time, to capture patient experiences and sentiments and improve on them.
- Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
- Understand patient experience beyond standardized CAHPS® surveys
- Improve telehealth visits by understanding drivers of virtual care patient satisfaction
Payers
Better understand member and employee sentiments to improve engagement, operations, and overall business outcomes.
Elevate the member experience
Create exceptional member experiences with feedback and actionable insights along the member journey.
- Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
- Measure provider sentiment and satisfaction on collaborative, value-based care arrangements
- Impact CAHPS® scores by engaging with members to understand their experiences and sentiments
Agile features provide security and speed to insights
Collect multi-channel responses
Use SMS and Offline Kiosk features to reach staff or patients without the need for an email address or internet access.
Robust security and compliance
Secure sensitive survey data with SSO, HIPAA and GDPR compliance features, data encryption, and more.
100+ integrations
Seamlessly integrate with business-critical apps, and connect to your EHR and other healthcare platforms.
“The data helps us see the person as a whole and make decisions based on the big picture—not one small detail.”
Leslie Rand, Talent Acquisition Consultant, Wellstar
The most integrated healthcare system in Georgia, encompassing hospitals, urgent care centers, specialty clinics, and medical groups, Wellstar uses SurveyMonkey to streamline its employment interview and feedback processes.
Resources for improving employee and patient experience
Use feedback to tackle burnout
Improve employee mental health and wellbeing by leveraging feedback insights to address burnout.
Read the blogImprove patient experience
Learn how to improve the delivery of care and elevate patient experience with patient feedback data.
Get the guideMeasure training & development
86% of employees say job training is important to them.* Get tips to drive better training and development decisions.
Read the blog*Source: 2021 SurveyMonkey Audience study of 321 U.S.-based healthcare professionals
Want to learn more about SurveyMonkey Enterprise?
Discover how our enterprise-grade solution for healthcare empowers hospitals, providers, and staff to gain insights securely and at scale.
Contact us today
Learn more about SurveyMonkey Enterprise and schedule a demo.
- Manage multiple users and gain visibility into all survey data collected across your organization with admin controls and dashboards.
- Ensure confidential data is protected with enhanced security including encryption, SSO, and features that help you remain compliant with HIPAA and GDPR.
- Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau, and more.
Explore all SurveyMonkey plans and pricing
Discover our survey features for individuals and teams.
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
*Source: 2021 TechValidate Study of SurveyMonkey Enterprise customers