Privacy Basics

This is a snapshot of how SurveyMonkey treats personal information and data. FOR FULL DETAILS READ OUR PRIVACY NOTICE. We have also linked to the corresponding sections of the Privacy Notice in this Privacy Basics page.

For details of our Data Processing Agreement with standard contractual clauses ("SCCs") for data transfers see here. For FAQs on data transfers to the US, see here.

See Section 2 in our Privacy Notice for more information.

Such a deep question! “YOU” are someone really important to us, so to help you find the bits that are most relevant to you – here is how we think of “YOU” (depending on how you interact with SurveyMonkey).

Creators: You hold an account within a SurveyMonkey service.

Respondents: You have received a survey, form, application, or questionnaire powered by a SurveyMonkey service.

Panelists: You have signed up and agreed to take surveys sent to you by SurveyMonkey on behalf of Creators.

Visitors: You are just visiting one of our websites because you are curious, or you have heard about us from our marketing or sales channels.

We have tried to summarize what personal information we collect about you and how we manage it in plain English (as best we can, given we are a technology business). We aim to be transparent with you.
We are always looking for ways to improve and welcome feedback on this information through our privacy support team at privacy@surveymonkey.com

See Section 3 in our Privacy Notice for more information.

Contact Information (for example, name or email address).

Usage information (how you use the services, what pages you click on, etc.)

Device and browser data (for example, IP address, device type, MAC ID, browser type)

Cookies (data we get from first and third party cookies, page tags, pixels and similar technology placed on your device)

Log Data or log files that record data each time a device accesses a server. This contains data about the nature of access, for example, originating IP addresses, Internet service providers, the files viewed on our site (like HTML pages, graphics, etc.), operating system versions, device type, and timestamps.

Referral information. This is information about the place where you were before you came to a SurveyMonkey site – for example, if you were on social media before clicking on a link to a SurveyMonkey website, we record information about the source that referred you to us.

Information from third parties and integration partners. This includes your name and email address or IP address where you have given permission to those third parties to share that information with us or where that information is publicly available either online or through your device/browser data.

Profile information. This includes your title, name, and photo (if you provide it). If you are a Panelist, it also includes things like age range, gender, salary range and other criteria you have shared with us.

All of the above categories of information.

• Other things Creators care about

  Account Information and Settings

  We use this information to run your account and honor your service preferences. If you are an Enterprise user, we co-manage this information in conjunction with your organization.

  Registration information

  We use this information to send you transactional emails and updates about usage and billing.

  Billing information

  We use this information to bill you, to properly manage your payments, and for our own internal financial audit purposes.

  Address book information (emails and phone numbers)

  We use this information only to deliver your surveys to your recipients.

  Survey/form/application/questionnaire data

  We use this information only to deliver the services to you, return analyzed response data to you, and improve the services.

  End Page

  If you use our SurveyMonkey survey tool, your Respondents may reach the standard SurveyMonkey end page on completion of a survey. The end page is part of the SurveyMonkey website. We may include our own SurveyMonkey Research surveys on this end page. These surveys are optional for any Respondent to take or skip.

• Other things Respondents care about

  We host surveys, forms, applications, and questionnaires on our websites and collect your responses. If you have any questions about a survey you took or a form, application, or questionnaire you completed, please contact the Creator directly. SurveyMonkey is not usually responsible for that content. The Creator is usually the same person who invited you to take the survey or questionnaire or complete the form or application and they should have their own Privacy Notice.

  
  We do use and analyze usage information about responses (for example, looking at page view data, response rates, response types and survey type):

  
  • To make our recommendations around surveys or services included on our website at the end of a survey taking experience more relevant;
  • To improve the user interface;
  • To maintain a consistent and reliable user experience; and
  • To improve services by looking at what questions Creators are asking and the quality of their responses and response rates so that we can enhance our existing features and build new ones to optimize question/answer rates for Creators.
  
  For more information, see Sections 3 and 6 of our Privacy Notice.

  
  Whether or not your responses are anonymous depends on how the Creator of the survey/form/application or questionnaire you receive has configured it. Contact them to find out, or click here to read more about respondent anonymity.

• Other things Panelists care about

  If you are a Panelist - you have signed up to take surveys relevant to you, as sent to you by SurveyMonkey or a SurveyMonkey customer. SurveyMonkey encourages only residents of the United States to sign up to SurveyMonkey’s Contribute or Rewards panel. For other panels that are not internally sourced by SurveyMonkey, we partner with various panel providers. We therefore have a separate Privacy Notice for panelists who took a survey originating from our service but who are not Contribute or Rewards panelists. If you are one of these panelists, you can click here to read our Third Party Panelist Privacy Notice. If you are a Contribute or Rewards panelist – read on!

  We do not sell your profile to marketing firms! While we do provide some of your profile to our customers who wish to deploy surveys (see our Contribute Privacy Statement), we do not sell it to marketing companies – we allow our customers to send you surveys solely based on your profile suitability. See below our “Do Not Sell” commitment.

A Special Cookies Statement: We use cookies, pixels and similar technology as we have said above. This technology can help us make sure that you are seeing only advertising relevant to you. However, there is a lot about the world of cookies online that needs to improve. We encourage you to inform yourself about your rights in this area and to actively engage with cookie tools on websites to ensure you are expressing your preferences. We have worked hard to improve our preference management of cookies on our sites but it is important you manage these preferences all across the Internet too.

See Section 6 in our Privacy Notice for more information on Cookies.

Our “DO NOT SELL” Commitment: Your surveys, forms, applications, and questionnaires and any responses you collect through them are private (except if you have made them available via a public link). We don’t sell those individual responses to anyone and we use them only for purposes related to providing or improving our services for you, and as outlined in the Privacy Notice. For example, we do make use of respondent related data in our survey tool to aggregate usage trends (mainly metadata) around Respondents (types of questions answered and success of specific survey and question types over time) so that we can make more accurate recommendations to you around use of our services.

We respect respondent contact information. To make it easier for you to invite people to take surveys and questionnaires or fill out forms and applications via email, you may upload lists of email addresses or phone numbers, in which case SurveyMonkey acts as a mere custodian of that data. We don’t sell these email addresses or phone numbers and we use them only as directed by you and in accordance with our Privacy Notice. The same goes for any Respondent email addresses or phone numbers collected in your account.

If you are a California consumer, please visit our California Supplemental Privacy Notice for more information about our use of your personal information.

See Section 5 in our Privacy Notice for more information.

To help us provide certain aspects of our services, we work with affiliates and trusted partners – in particular, we engage third parties:

• To facilitate our email collectors for sending surveys by email or text to Respondents. For email delivery, we use SparkPost and for text/SMS services we use Twilio. We share the relevant contact information for respondents (email address or phone number as applicable) with these third parties;
• To facilitate customers in making payments and to detect fraudulent payment attempts;
• To deliver and help us track our marketing and advertising content;
• To help us track website conversion success metrics; and
• To manage our sales and customer support services to you (including resolving disputes).

Where we use any third parties to help us deliver services to you (the Creator), and they process your data as part of those services, we maintain a list of these third parties here. Keep in mind this list covers all of our different services, so not all of these third parties will be applicable to the service you are using.

See Section 8 in our Privacy Notice for more information.

If you are a Creator, we generally do not delete the data in your account as long as your account is active – you are responsible for and control the time periods for which you retain this data. You can read about this here for SurveyMonkey use. Here are some exceptions:

• If you are a free user on our platforms and you have not engaged with the service actively for some time, we reserve the right to delete your account and data in accordance with our data retention policy.
• If you have exceeded your response limit in a Basic (free) account, we will delete the overages if you do not upgrade within a fixed timeframe.

We also encourage Creators to actively review their data retention practices in their account and take care to retain data only as long as is strictly necessary.

See Section 14 in our Privacy Notice for more information. If you want to exercise your rights, please contact us here.

We may occasionally include optional additional surveys (accessible from the standard SurveyMonkey end page) on completion of our customer surveys. Participating in these research surveys is entirely voluntary. If you have taken a survey or submitted a form which SurveyMonkey created as part of our own research projects, you can read our SurveyMonkey Research Privacy Notice here for more information.

ALTHOUGH PRIVACY BASICS APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW SERVICES PLEASE CLICK ON THIS LINK TO BRING YOU DIRECTLY TO SERVICE SPECIFIC INFORMATION:

TECHVALIDATE
SURVEYMONKEY APPLY (formerly FLUIDREVIEW)
WUFOO
USABILLA
GETFEEDBACK (or any Early Adoption New Services)
SURVEYMONKEY CONTRIBUTE/REWARDS (IN-HOUSE PANEL)