Conduct online surveys while complying with HIPAA.
Now, anyone with an Enterprise plan can enable HIPAA-compliant features on their account at an additional cost.
It’s easy to get set up:
1. Upgrade to Enterprise.
2. Enter into our Business Associate Agreement.
3. We’ll turn on additional privacy safeguards compliant with HIPAA security requirements.
In addition to offering powerful survey tools, we help covered entities meet their HIPAA obligations with:
– The ability to easily enter into a Business Associate Agreement with SurveyMonkey
– Administrative, physical and technical safeguards consistent with HIPAA requirements
– Alert messages to remind end users of their HIPAA obligations and warn them when they share protected health information (PHI)
– Logs of account activity
– 30-minute session timeouts for added security
SurveyMonkey as a Business Associate
Our standard business associate agreement (BAA) meets the requirements of HIPAA, making it easy for covered entities to bring SurveyMonkey on board as a business associate and to enable HIPAA-compliant features on their SurveyMonkey account. For a fee, you can also negotiate a custom BAA with us that fits your internal compliance requirements.
View our standard BAA
Customers can preview and sign a BAA in My Account. For more detailed instructions, click here.
HIPAA Security
SurveyMonkey maintains appropriate administrative, physical, and technical safeguards to provide for the continuing security of your PHI.
Specific Use Cases and Product Features
Different types of covered entities use surveys for different purposes. Examples include:
– Collecting patient feedback data
– Collecting patient registration information
– Conducting CAHPS surveys
– Performing medical research with questions from SurveyMonkey Question Bank
– Gathering data on mobile devices, such as smartphones and tablets
– Accreditation and compliance
– Measuring patient and hospital safety culture
In addition to ensuring we fulfill our duties as a business associate, we designed additional safeguards for our HIPAA-enabled accounts to help covered entities comply with their own HIPAA obligations. For example, end users will receive alert messages if they attempt to share PHI with third parties. We log account activity. And HIPAA-enabled accounts automatically sign out when they’re idle.
SurveyMonkey & HIPAA
SurveyMonkey gives anyone in your organization the ability to create surveys, while allowing your organization to own its data, manage users, and simplify billing for multiple accounts. HIPAA-compliant features are available to customers to give them an additional way to safeguard the security of protected health information they collect through online surveys.
Questions?
Visit our HIPAA FAQ, or feel free to contact us with any questions you have about our product features or how we can help you comply with HIPAA’s requirements.
To learn more about HIPAA, visit the Department of Health and Human Services’ website: http://www.hhs.gov/ocr/hipaa/.
You May Also Like:
Customer Satisfaction Survey Template
Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.
Visit PageEmployee Engagement Survey Template
When you listen to your employees, you can make decisions that build a happier workplace. Find out how employees really feel about their jobs. Get the feedback you need to keep them happy.
Visit PageEvent Planning Survey Template
Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.
Visit Page3 quick tips to improve survey response rates
Here are some ideas to ensure that respondents will answer your surveys.
1. Be quick
If your survey is short and sweet, there's a greater chance that more respondents will complete it.
2. Offer incentives
Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.
3. Buy a targeted audience
With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.
Looking for more survey types and survey examples?
- CAHPS® Visit Survey 2.0
- Customer Satisfaction Survey
- Customer Service Survey
- Department Performance Survey
- Employee Performance Survey
- Entertainment Event Feedback Survey
- General Event Feedback Survey
- K-12 Parent Survey
- Management Performance Survey
- Market Research - Product Survey
- Market Research - Service Survey
- Net Promoter® Score (NPS) Survey
- Professional Event Feedback Survey
- Software Evaluation Survey
- Employee Engagement Survey
- University Faculty Satisfaction Survey
- University Instructor Evaluation Survey
- University Student Satisfaction Survey
- Website Feedback Survey
- 360-Degree Employee Evaluation Survey
Here's why millions of people rely on SurveyMonkey
Unlimited surveys
Send as many surveys and quizzes as you want—even with free plans.
Fast answers
Easily create and send professional surveys. Get reliable results quickly.
Expert approved
Access pre-written questions and templates approved by our survey scientists.
Real-time results
Check results on the go from any device. Spot trends as data comes in.
Fresh ideas
Surveys give you more than just answers. Get feedback and new perspectives.
Actionable data
Extract and share insights from your data with your team.
