Uncover what matters most to patients and healthcare workers so you can improve each and every experience.

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Screenshot of SurveyMonkey survey analysis of a healthcare survey asking about patient care quality

SurveyMonkey empowers healthcare providers to seamlessly capture insights throughout the entire healthcare experience to improve patient care, boost loyalty, and maximize staff engagement. HIPAA compliance at SurveyMonkey ensures any PHI is handled in accordance with federal regulations.

Health plan providers use SurveyMonkey to easily capture member sentiment and deliver better end-to-end member experiences. Our market research solutions give organizations the necessary tools to gather market insights for new product development and membership growth.

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Survey question asking about how satisfied a user was with using an application, with 5 stars next to it

Create better products that drive user growth and adoption with insights from your target market: patients, caregivers, providers, and more. SurveyMonkey makes it easy to collect feedback, measure customer satisfaction using CSAT and Net Promoter® Score (NPS) surveys, and track brand performance over time.

Accelerate research and drive in-market success by listening to the needs of your target market, customers, and providers. With SurveyMonkey, easily gather market insights, get actionable brand awareness and usage metrics, and tie everything together with powerful analytics and flexible integrations.

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Screenshot of a survey asking a user about their patient experience, with lock symbol next to it

Make sure your survey data stays confidential with SSO, HIPAA, and GDPR compliance features and data encryption.

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“We’re able to demonstrate, through surveys, that we are positively impacting our members’ decision-making processes and easing their burden as they face complex, life-changing moments.”

Laura Lee, Product Manager, Carrot

HIPAA-compliant intake forms and expert-approved templates help organizations like Carrot better serve their members.

Screenshot of SurveyMonkey post-visit patient satisfaction survey template

Screenshot of SurveyMonkey health insurance evaluation survey template

Screenshot of SurveyMonkey CAHPS visit evaluation survey template

Screenshot of SurveyMonkey hospital evaluation survey template

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Request a demo to learn how SurveyMonkey can help you:

  • Elevate the patient experience
  • Promote employee wellbeing
  • Benchmark your organization, improve performance, and drive loyalty

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.