Capture the voice of your customers
Grow and scale customer feedback collection with our powerful Voice of Customer (VoC) survey software.
Keep customer feedback flowing
Our intuitive, AI-powered survey builder makes it easy to collect customer feedback at scale.
Uncover actionable customer insights
Powerful AI analysis helps you pinpoint customer needs and prioritize based on real-time data.
VoC data to supercharge your business
Integrate VoC feedback with 200+ apps to trigger actions, share insights, and improve CX fast.
Capture the voice of your customers easily, wherever they are
- Let AI draft a professional VoC feedback survey in under a minute, or use one of our expert‑designed survey templates.
- Get AI‑powered tips on wording, answer options, and design to avoid bias and boost responses.
- Streamline data collection by capturing customer feedback via email, link, SMS, WhatsApp, QR codes—or even offline mode.
POPULAR FEATURES
Uncover actionable insights straight from your customers
- Monitor NPS®, CSAT, and CES scores over time to spot trends and reduce churn risk.
- Leverage AI sentiment analysis to quickly spot themes in open-ended answers.
- Run crosstabs and trend reports to pinpoint at-risk customers and uncover top pain points.
POPULAR FEATURES
Give teams the right information to act fast and close the loop
- Push VoC insights straight into the tools your operations and customer service teams use every day, like Slack or Microsoft Teams, for faster follow‑up.
- Connect VoC feedback to your CRM or marketing automation solution to enrich customer data, send tailored campaigns, trigger alerts, and enable workflows.
- Surface critical customer feedback in shared reporting dashboards or via PowerPoint so key stakeholders never miss a beat.
POPULAR FEATURES
SurveyMonkey integrates with 200+ go-to apps
Hornblower amplifies customer voices to shape better experiences
“SurveyMonkey helps us listen to our customers and find out what they actually want. My role is to bring the voice of the customer to stakeholders throughout the organization, and SurveyMonkey makes that possible.”
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Greg Shapiro | Consumer Insights and Rewards Manager, Hornblower
Plans that fit you or your team
Basic
For anyone just getting started. Create unlimited surveys and collect 25 free responses on each survey.
Individuals
For individual users who need advanced tools and want to save with a flexible, feature-rich plan.
Teams
For growing teams who need great survey tools, branding controls, and real-time collaboration features.
Enterprise
For organizations that need secure access, admin tools, and powerful integrations at scale.
Have questions? We’re here with answers.
- What is a Voice of Customer survey?
- What is the difference between NPS and Voice of Customer?
- How do you capture Voice of Customer insights?
- Why choose SurveyMonkey as my VoC survey software?
Resources to help you turn feedback into meaningful action
Start with expert VoC templates
Build VoC surveys faster with research‑backed questions.
Learn how to build a successful VoC program
Get step‑by‑step guidance on how to collect VoC feedback.
SurveyMonkey for CX demo
See how SurveyMonkey makes it easy to collect VoC insights.
Ready to start listening to your customers?
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.