Turn feedback into 5-star customer service

Get always-on, actionable feedback to improve customer service quality and satisfaction.

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Bar graph showing average agent friendliness score by month, next to phone screen with survey question asking how well did we understand your questions and concerns

Create on-brand surveys fast

Start getting all the feedback you need with customizable templates, or let AI build a survey for you.

Connect feedback to 200+ apps

Automate workflows and get richer insights by connecting with your CRM, ticketing apps, and more.

Collaborate smarter on CX

Advanced collaboration features mean that as your business grows, SurveyMonkey grows with you.

Create engaging, customer-friendly surveys

Use logic to personalize your survey, like asking different questions based on the type of issue.
Show one question at a time or use a chat-style format to make your survey feel like a conversation.
Add your logo or create your own theme to deliver a consistent experience across customer touchpoints.

POPULAR FEATURES

→ Logic features

→ Survey formats

→ Customization

Mobile phone showing a survey question asking how would you rate the quality of your customer service experience

Get more responses with powerful survey-sending features

Easily reach your customers in the right channels, including email, web, in-app, and SMS/text.
Integrate with your CRM or ticketing platform to automatically send personalized surveys after a customer case is closed.

POPULAR FEATURES

→ Feedback across channels

→ SurveyMonkey Salesforce integration

Email asking user to share their opinion and take a survey

Uncover insights to drive loyalty and reduce customer service costs

Robust filter and compare features make it easy to dig into your data by agent or team, issue type, and more.
Compare performance by time period, or pre/post agent training, all within SurveyMonkey.
Connect feedback with your CRM or BI tools to build a 360-degree view of the customer experience.

POPULAR FEATURES

→ Filter and compare results

→ Multi-survey and longitudinal analysis

→ Enterprise integrations

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SurveyMonkey integrates with 200+ go-to apps

See all integrations

Operational excellence, powered by customer feedback

“SurveyMonkey is helping us to bring much better transparency and visibility to each step in our customer journey. We have launched a number of customer-centric surveys, including post-purchase surveys and customer service surveys. Our customer feedback really helps drive improvement.”

Chris Hogan | Director of Business Operations, woom

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Measuring sentiment around everything from bookings to customer service

“SurveyMonkey is an easy platform that allows us to engage our customers to understand where we can improve and hear firsthand about our customer experience.”

Rawaa Shami | Market Research Manager, Ryanair

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Plans that fit you or your team

Basic

For anyone just getting started. Create unlimited surveys and collect 25 free responses on each survey.

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Individuals

For individual users who need advanced tools and want to save with a flexible, feature-rich plan.

View individual plans

Teams

For growing teams who need great survey tools, branding controls, and real-time collaboration features.

View team plans

Enterprise

For organizations that need secure access, admin tools, and powerful integrations at scale.

Contact sales

View all plans and pricing

Have questions? We’re here with answers.

What are the best survey questions for customer service feedback?
When designing your customer service feedback survey, you’ll want to understand the customer’s experience and identify where you can improve. Your questions should cover areas like overall customer satisfaction (CSAT), agent performance, and how customers feel about the time to resolution. It’s also important to include open-ended questions to dig deeper into opportunities, like service gaps or product feedback. SurveyMonkey makes analyzing comments easy with features like response tagging and sentiment analysis.

Not sure where to start? Try an expert-designed CX template or use Build with AI to get a custom survey in under a minute. For even more inspiration, check out example customer service survey questions.
How can I use customer feedback survey software to improve customer service?
After you’ve developed your survey questions and started collecting responses, it’s time to analyze your data and develop a plan for acting on the insights. With SurveyMonkey, you can easily create custom dashboards to track metrics over time. You can even integrate survey feedback into BI platforms like Power BI or Tableau to compare operational metrics—like first contact resolution—with CX metrics.

Looking for an extra set of hands to accelerate your strategy? Our professional services team is here to help with everything from survey design, to analysis and reporting.
What features should I look for in customer service feedback software?

Resources to help you get started with your next customer service feedback survey

Start with expert-written templates

Build customer service surveys with templates that you can easily customize.

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Demo series: Top solutions for CX

Get an on-demand overview of how to use SurveyMonkey for customer feedback.

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Learn CSAT best practices

Get tips from SurveyMonkey experts on how to scale your CSAT program.

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