Vital signs: How to transform your healthcare organization with surveys
Table of Contents
Welcome
Healthcare professionals are united by common goals delivering efficient and effective care for patients, families, and communities. But running an organization that consistently and efficiently meets those needs is an entirely different matter.
Whether you’re a provider, caregiver, administrator, or just about anybody else involved in care, you know there are many moving parts to care, and there are often gaps along the continuum. To provide care, staff need to be engaged; everyone needs to communicate, state and national healthcare standards must be met and a hundred other little pieces need to come together—not to mention scheduling and billing.
Now more than ever, it’s important for organizations to listen to the people they serve and find ways to help them cope with the new challenges they’re facing. The solution? Feedback at scale.
Surveys are a powerful tool to help you make continuous improvements in operations, interventions, and outcomes.
This eGuide is divided into two parts. In Part I, you’ll learn how to add quantitative feedback into your continuous improvement programs with surveys so you can:
- Better understand the patient experience—and get patients the care they need
- Stay compliant and achieve accreditation
- Measure staff engagement and assess gaps in training, communication, and more
- Perform medical research and reach study participants
In Part II our survey scientists help you perform survey triage to make sure your survey is ready to go—from question-writing dos and don’ts to survey design tips and tricks.
When properly used, surveys are a powerful tool to help you run a better medical organization by improving everybody’s experience, from your patients to your employees.
