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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

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Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

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SurveyMonkey and Listen4Good logos

Listen4Good is a Fund for Shared Insight initiative that provides nonprofits and government agencies with an end-to-end system for soliciting and responding to direct client feedback about what’s working and not from their perspective.

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The Listen4Good program is designed to help organizations build high-quality feedback loops with clients, make strategic decisions, and partner more closely with the communities they serve. Its feedback analytics are powered by SurveyMonkey Enterprise, an agile feedback solution from Momentive.*

With a commitment to bring forward the voices of those often least heard, Listen4Good’s program is grounded in principles and practices of equity and inclusion.

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Listen4Good serves over 575 nonprofit organizations across the U.S. Using SurveyMonkey Enterprise, organizations get tools to efficiently gather feedback from the people they serve. Every nonprofit Listen4Good works with is direct-service, meaning that they help communities through on-the-ground services, advocacy, or physical support.

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With such diverse organizations to serve, Listen4Good needed solutions with powerful analytics and scope, as well as an intuitive interface. SurveyMonkey Enterprise is a trusted brand in the nonprofit sector, with an agile user experience and tools for segmenting data that nonprofits appreciate.

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Listen4Good provides standardized survey questions that give nonprofits benchmarks to learn from, while empowering them to add customized feedback questions to support their specific goals and areas of interest. The result? A knowledge-based and collaborative approach that drives organizational change.

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A survey tool featuring both benchmarked and custom questions for use—including a special adaptation of the Net Promoter System® (NPS), a widely recognized
customer experience metric. Listen4Good represents one of the largest pilots of
NPS in the social sector.

Interactive tools, including a proprietary web app, powered by SurveyMonkey, with
step-by-step guides and tutorials, peer examples, and rich content about high-quality feedback practices.

Access to a diverse group of coaching and support professionals who have expertise in survey design, data analysis, and organizational change, and bring a
strong equity lens.

Group learning and engagement opportunities through an online peer community and robust webinar schedule.

Each Listen4Good program is specially designed to help nonprofits listen and respond to the people most impacted by their work.

By providing feedback opportunities to clients, nonprofits are able to amplify the perspectives of those receiving services—many of whom have been historically or systematically prevented from having their voices heard.

Listen4Good organizations build the capacity to listen and respond to their clients, leading to positive changes in the way they make decisions, deliver services, and create sustained, power-sharing partnerships.

You can see Listen4Good’s process in action in their work with Pace Center for Girls.

Pace video
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The Art Effect’s educational art program was highly rated among its participants—

but Listen4Good feedback showed that not everyone felt equally comfortable and included, especially not its Black and Latinx students.

The program made an effort to expand its diversity and inclusion efforts, including outreach and internal training, in order to improve.

Natividad Foundation provides interpretation services for Mexican immigrants who are trying to navigate the healthcare system without speaking English. The foundation gathered feedback using Listen4Good tools to tweak their program, adding 8 more hours of training for their interpreters and other improvements to make their service even more valuable.

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Boy smiling

These Silicon Valley food banks provide an incredibly valuable service,

but Listen4Good feedback from their communities revealed something simple they could do to be even more helpful: increase the amount of information that they shared in other languages.

Both communities include a large number of Vietnamese and Chinese-speaking immigrants, and the nonprofit decided to create signs and other communications in those languages to support them better. 

*Momentive is the new name of the company previously known as SurveyMonkey.

Toolkits directory

Discover our toolkits, designed to help you leverage feedback in your role or industry.

From survey to insights: a guided tour of SurveyMonkey Enterprise

Learn how to use all the SurveyMonkey Enterprise features plus survey design and analysis tips to turn you into a survey pro!

Receive requests easily with online request forms

Create and customize request forms easily to receive requests from employees, customers, and more. Use our expert-built templates to get started in minutes.

Considering a form vs. a survey? Use both to enhance your events and experiences

How do surveys and forms differ? Depends on the info you need. Here’s how to combine form data with survey feedback for seamless events and experiences.

Explore Listen4Good’s feedback programs and decide which is right for you.