Listen4Good helps nonprofits listen more deeply to client voices
What is Listen4Good?
Listen4Good is a Fund for Shared Insight initiative that provides nonprofits and government agencies with an end-to-end system for soliciting and responding to direct client feedback.
The Listen4Good program is designed to help organizations build high-quality feedback loops with clients, make strategic decisions, and partner more closely with the communities they serve. Its feedback system and analytics are powered by SurveyMonkey Enterprise.
With a commitment to bring forward the voices of those often least heard, Listen4Good’s program is grounded in principles and practices of equity and inclusion.
Expert 1:1 feedback coaching
Robust survey design and analytical tools
Resources, peer connections, and technical support
Why SurveyMonkey Enterprise and Listen4Good fit so well together
Feedback at scale
Across the US, Listen4Good serves over 575 direct-service nonprofits that are helping communities through on-the-ground services, advocacy, or physical support. Using SurveyMonkey Enterprise, those organizations can efficiently gather the feedback they need from the people they serve.
Analytics
With such diverse organizations to serve, Listen4Good needed solutions with powerful analytics and scope, as well as an intuitive interface. SurveyMonkey Enterprise is a trusted brand in the nonprofit sector, with an agile user experience and tools for segmenting data that nonprofits appreciate.
Expertise
Listen4Good provides standardized survey questions that give nonprofits benchmarks to learn from, while empowering them to add customized feedback questions to support their specific goals and areas of interest. The result? A knowledge-based, collaborative approach that drives organizational change.
A Listen4Good feedback program provides
Specialized surveys
A survey tool featuring both benchmarked and custom questions for use—including a special adaptation of the Net Promoter System® (NPS), a widely recognized customer experience metric. Listen4Good represents one of the largest pilots of NPS in the social sector.
SurveyMonkey dashboard
Interactive tools, including a proprietary web app powered by SurveyMonkey, with step-by-step guides and tutorials, peer examples, and rich content about high-quality feedback practices.
Expert coaches and peer learning
Access to a diverse group of coaching and support professionals who have expertise in survey design, data analysis, and organizational change, and bring a
strong equity lens.
Group learning and engagement opportunities through an online peer community and robust webinar schedule.
How surveys help shift power to underserved communities
Each Listen4Good program is specially designed to help nonprofits listen and respond to the people most impacted by their work.
By providing feedback opportunities to clients, nonprofits are able to amplify the perspectives of those receiving services—many of whom have been historically or systematically prevented from having their voices heard.
Listen4Good organizations build the capacity to listen and respond to their clients, leading to positive changes in the way they make decisions, deliver services, and create sustained, power-sharing partnerships.
You can see Listen4Good’s process in action in their work with Pace Center for Girls.
The Art Effect
The Art Effect’s educational art program was highly rated among its participants—but Listen4Good feedback showed that not everyone felt equally comfortable and included, especially not its Black and Latinx students. The program made an effort to expand its diversity and inclusion efforts, including outreach and internal training, in order to improve.
Natividad Foundation
Natividad Foundation provides interpretation services for Mexican immigrants who are trying to navigate the healthcare system. The foundation gathered feedback using Listen4Good tools to tweak its program, adding eight more hours of training for interpreters and other improvements to make its service even more valuable.
Second Harvest Food Bank of Santa Clara and San Mateo
Second Harvest of Silicon Valley provides incredibly valuable food bank services, but Listen4Good community feedback revealed something simple it could do to be even more helpful: increase the amount of information that it shared in other languages. To connect with the large number of Vietnamese and Chinese-speaking immigrants in its community, the nonprofit decided to create signs and other communications in those languages to support them better.
Discover more resources
Toolkits directory
Discover our toolkits, designed to help you leverage feedback in your role or industry.
How to make your data collection more secure
Boost survey response rates with these 20 email templates
Enhance your survey response rates with 20 free email templates. Engage your audience and gather valuable insights with these customizable options!
P-value calculator: How to calculate p-value
Leverage our p-value calculator to find your p-value. Plus, learn how to calculate p-value and how to interpret p-values with our step-by-step guide.
Ready to listen more closely to your nonprofit clients?
Explore Listen4Good’s feedback programs and decide which is right for you.