What are your customers’ biggest pain points? What are they looking for in a solution? What’s their budget? Knowing the answers to these questions can mean the difference between letting a lead linger in...Read More →
In our last study on millennials, we found that 80% of employed 20-somethings experience career anxiety, and only 30% love their jobs.
Intrigued by the widespread discontent, we decided to dig deeper to understand where these young adults...Read More →
We all know bad customer service when we see it. Take Comcast’s latest debacle, for example. The company was recently in the news for switching the names on complaining customers’ bills to taunts like “Super B****...Read More →