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Report: Worldwide NPS® revealed

Key findings from our Net Promoter Score® survey to help you navigate global, cultural, and social differences in new markets

What do consumers in Japan value in a brand? What is the most important thing to consumers in India? We talked to consumers in 9 countries to understand what drives customer satisfaction, purchase decisions, and loyalty.

In this new report, you’ll discover:

  • Which countries have the highest and lowest NPS—and what drivers customer satisfaction
  • The top purchase drivers—from quality to innovation to ease of use—in each country
  • How you can collect feedback that uncovers the local social and cultural preferences of your target market
  • How things like social interactions,  generations, and gender impact NPS by country
Uncover Net Promoter Scores®  worldwide
New data on what consumers care about in countries around the world

NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.