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Be your customers’ hero by driving action using customer feedback

How do you build the experience your customers really want?

In this webinar, Box Head of Customer Experience Chase Zenger and Lyft VP of Customer Experience and Trust Mary Winfield discuss how their companies ground their customer journeys in user feedback. You’ll learn how to:

  • Use journey mapping to get an end-to-end understanding of the customer experience
  • Successfully collect and act on feedback at scale
  • Integrate quantitative survey data with operational and qualitative data for a clearer picture of where to focus your efforts