Learn how Planet Fitness Atlantic Holdings uncovers the key factors impacting their customer satisfaction
Planet Fitness strives to create a clean, safe, and judgement-free environment for its gym members. Gathering regular customer feedback is integral to attaining one of their top company goals: to deliver legendary customer service to their members at all times. Find out how Planet Fitness built a customer feedback program that empowers club managers to improve the customer service areas that they’re confident will be most meaningful to their members.