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Case Study

CoastHills boosts NPS® by seeing feedback in Power BI

Learn how a credit union improved branch performance by sharing survey data company-wide

CoastHills was waiting up to 45 days to get feedback from the 10,000 customers they surveyed monthly. Tellers had no insight into customer interactions, and were missing incentive payouts because of less than perfect scores. After deploying SurveyMonkey CX and the Power BI integration, branches had real-time access to customer feedback, which helped drive NPS to new levels, and motivated tellers to continue to improve customer service.

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Learn how integrating survey data drove new levels of customer satisfaction.