Meet our customers

How Helix Sleep uses consumer feedback for product development

Jerry Lin, the CEO of Helix Sleep, started his business because he wanted it to be easier for people to buy a mattress online. But in order to reimagine the buyer experience, Helix needed real-time feedback, so they could quickly scrap the ideas that people didn’t want in favor of products they would purchase. Helix now uses surveys to design their prototypes and products, including a recent pillow that was a sold-out success.

How Planet Fitness uses CX to make meaningful improvements

How do you get people to keep coming back to your gym? Planet Fitness Atlantic Holdings, a leading franchisee within Planet Fitness, needed to know exactly that—and what would improve their Net Promoter Score®. They turned to SurveyMonkey CX for an automated solution. By getting customer data into the hands of managers faster, CX enables them to improve the customer service areas that are the most meaningful to their members.

How one SaaS company builds trust with SurveyMonkey products

4C Insights is a data science and marketing technology company that knows the importance of credibility for their industry. Without it, they won’t survive. Aaron, the CMO, first turned to TechValidate to quickly create case studies at scale. He then also brought in SurveyMonkey CX. As a result of gathering customer feedback at scale and acting on customer needs, 4C was able to raise their Net Promoter Score® by 20 points!