How Box uses feedback to get a 360° view of the customer journey
Chase Zenger, Head of Customer Experience, chose SurveyMonkey Enterprise to help him meet Box’s audacious goal of “obsessive customer centricity”. Besides reducing churn by integrating “listening post” surveys along the customer journey, Box also relies on SurveyMonkey integrations to connect customer feedback into the business apps they use everyday like Salesforce, Slack, and Zendesk.
“SurveyMonkey Enterprise has enabled us to deliver a truly mind-blowing customer experience.”
Head of Customer Experience, Box