Here’s To Your Health: We’re HIPAA Compliant

Create a Survey Today

Here at SurveyMonkey, we understand how important the healthcare provider-patient relationship is. That’s why we offer a variety of healthcare survey templates to provide patient insight to doctors, nurses and other healthcare staff.

If you want to conduct online surveys, but also need to comply with the HIPAA guidelines, we have big news to share. Effective immediately, anyone on our PLATINUM plan will be able to HIPAA-enable their account at no additional cost.

If you work in medicine or in healthcare, then you’re probably familiar with the Health Insurance Portability and Accountability Act (HIPAA). It sets privacy and security requirements for how you care for patients’ protected health information (PHI). The Department of Health and Human Services has announced new HIPAA requirements that go into effect September 23, 2013.

We’re a step ahead of these new requirements. To conduct HIPAA-compliant surveys, just upgrade to a PLATINUM plan (if you haven’t already) and enter into our Business Associate Agreement.

It doesn’t stop there though. In addition to offering our standard set of powerful survey tools, we’ll help covered entities meet their HIPAA obligations with the administrative, physical and technical safeguards that are consistent with HIPAA requirements. What does this mean exactly? Well, we’ve put alert messages in place to remind users of their HIPAA obligations and warn them when they perform sensitive operations on PHI. Logs of account activity are also available and just like your online bank account, we offer 30-minute session timeouts for added security. Thanks to the help of security consultants and health information privacy experts, we’re ensuring that our security measures are up to speed with HIPAA’s specialized and exacting requirements.


Keeping things simple? That’s always a priority for us in everything we do. Our standard Business Associate Agreement contains all of the provisions required by HIPAA (including the HITECH Act and related rules made by the DHHS), in order to make it easy for you to bring us on board as a business associate and to HIPAA-enable your SurveyMonkey account. For a fee, you can also negotiate a custom BAA with us that fits your internal compliance rules.

We hope this news makes your life as a healthcare provider easier, gets you on the path to greater insights from your patients and of course, helps you make better decisions about patient care.

For even more information on what a HIPAA-enabled SurveyMonkey account can do for you and your organization, please be sure to visit our HIPAA FAQ or feel free to contact us with any compliance questions that you may have.

You may also like:

Customer Satisfaction Surveys

Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.

Visit Page 

Employee Surveys

When you listen to your employees, you can make decisions that build a happier workplace. Want to measure performance? Engage or motivate your employees? Employee surveys can help.

Visit Page 

Event Surveys

Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.

Visit Page 

3 quick tips to improve survey response rates

Here are some ideas to ensure that respondents will answer your surveys.

1. Be quick

If your survey is short and sweet, there's a greater chance that more respondents will complete it.

2. Offer incentives

Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.

3. Buy a targeted audience

With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.

Why do 25+ million people use SurveyMonkey?


Send an unlimited amount of surveys and polls with our FREE plan

Easy to Use

Create and monitor your survey directly over the Internet - we've made it easy to get started, learn and use.

Intuitive Design

There's no need to be a programmer or an engineer - if you can check email or use Facebook, then you can use SurveyMonkey.

Real Time Results

You can view your data as it comes in, keeping it to yourself or allowing others to see it.

Trustworthy & Experienced

SurveyMonkey has helped over 20 million satisfied customers gather information online.

Expands with Your Needs

SurveyMonkey PRO plans enhance your ability to gather & interpret information with advanced analytics and more.