The most commonly overlooked aspect of diversity and inclusion efforts is inclusion—in part because it’s so difficult to measure.
Measuring diversity is easy—it’s a quantifiable metric based on demographics like gender, ethnicity, and sexual orientation. But inclusion is more of a sentiment than a metric. Do people feel included in their workplace? Do they feel they belong?
Those are harder questions to answer with numbers, but they’re critically important for companies to understand.
The benefits of building a workforce that’s not just diverse, but inclusive, are clear. Numerous studies have shown diversity doesn’t stick without inclusion, and our own research at SurveyMonkey, has found that people from underrepresented groups are more likely to stay in a job where they feel they belong.
SurveyMonkey has built a survey that can help. In partnership with Paradigm, leaders in diversity and inclusion strategy, we’ve developed a set of questions that measure several key dimensions of inclusion, including growth mindset, social inclusion, respect, and path to growth.
The survey is based on research by pioneers in the field who measured inclusion and belonging in the educational system. We’ve taken that framework and applied it to the modern workplace, validating it first by testing in on ourselves and then testing it on the population at large. Here are lessons we learned along the way.
Start measuring inclusion at your company so you can build a diverse workforce that lasts.
Testing our survey internally wasn’t just an opportunity to test the validity of the survey, it was our first attempt as a company to look beyond our diversity numbers and measure the lived experiences of our employees at SurveyMonkey.
As we analyzed the survey, we found that some of our results were positive. Across different backgrounds, including underrepresented groups, the majority of our employees felt they were respected, that their voices were being heard, and that they felt valued.
We also uncovered areas for improvement. Particularly when it came to helping our employees understand and visualize their path to career growth and the resolution path of a complaint (i.e. when you bring something forward how is it handled). For these areas, a portion of our population felt negatively and those sentiments were felt even more deeply by employees from underrepresented groups.
Learning about these opportunities for improvement was eye opening and helped inform SurveyMonkey’s 2018 strategies for our D&I Program and for the company.
Once the survey was complete, we wanted to be as transparent as possible, so we shared our key learnings, insights, and areas of opportunity with the entire company. Then, to gain more context and nuance, we hosted open sessions, where we invited everyone to share their thoughts, ideas, and suggestions about the data. When employees feel "in the know" they have a greater sense of belonging and buy-in. We wanted our employees to feel that buy-in and to be part of the decision making process as we came up with solutions.
These open sessions allowed us to better understand how our employees were feeling, what they wanted to see change, and what was going well. From there members of our People team sat down to create a plan, which included:
Currently, we are half-way through this journey and are continuing to push forward. We know that to be successful here, we need to engage all employees to join us on this journey and we plan to do just that.