Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Survey Tips

How to create a professional customer satisfaction survey in 10 minutes or less

How to create a professional customer satisfaction survey in 10 minutes or less

If you’ve been thinking about surveying your customers, but haven’t had time to sit down and develop a survey, you’re not alone. We often hear from customers that you don’t know where to start or want help ensuring your questions are the right ones.

Well, our job is to make your surveying life easier. To do that, we’ve developed a 9-question, Customer Satisfaction Survey Template (available to customers on any plan, including our free one), that you can have up and running in under 10 minutes.

That’s right, under 10 minutes. All you need to do is:

  • Log in to your SurveyMonkey account
  • Click “My Surveys”
  • Choose the Customer Satisfaction Survey template
  • Click “Send” and you’ve got yourself a web link you can send out to your customers

That’s it. Here’s our customer satisfaction template if you want to check it out. If you have more time and want to add a few questions or further customize your survey, those options are all available on the site.

All of the questions included in the template are from our Question Bank–a library of thousands of questions, written by survey methodologists to reduce bias and get the most accurate responses.

Have suggestions for our Question Bank or templates? We’d love to hear them in the comments below.