Use NPS to build a loyal customer base

Automate your Net Promoter Score® (NPS) program so you can spend more time acting on the customer insights.

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Woman smiling at her laptop. Next to her are screenshots of a SurveyMonkey Net Promoter Score (NPS) survey and an NPS score of 90.

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Man and woman discussing SurveyMonkey NPS data, next to screenshots of their company's 44 NPS score, and the 77 NPS industry rating, provided by SurveyMonkey

Set up transactional and relational NPS programs fast

Start capturing NPS in a matter of hours with a benchmarkable template that helps you see how you stack up. With 25+ question types, SurveyMonkey makes it easy to customize with follow-up questions to understand what’s driving your scores.

Reach customers at the right time, in the right way

Integrate data into the tools you use every day to trigger surveys in real time. Or, schedule your NPS survey at regular intervals to understand sentiment at key points in the customer journey. Embed the NPS question in emails to increase response rates.

Screenshots of a SurveyMonkey NPS question (asking how likely you are to recommend a company), survey customization options, tools to integrate your survey with, and a final NPS score of 52
Man lounging on couch answering an NPS question, giving the company DeliverShip a rating of 4 out of 10. Next to him is a screenshot asking how the company can improve his experience moving forward

Take action to increase customer retention

Use NPS responses as an opportunity to engage your customers. Get notified of responses or create automated workflows using integrations. Quickly follow up with passives and detractors, and build targeted campaigns to turn your promoters into vocal advocates.

Plans that fit you or your team

Basic

For anyone just getting started. Create unlimited surveys and collect 25 free responses on each survey.

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Individuals

For individual users who need advanced tools and want to save with a flexible, feature-rich plan.

View individual plans

Teams

For growing teams who need great survey tools, branding controls, and real-time collaboration features.

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Enterprise

For organizations that need secure access, admin tools, and powerful integrations at scale.

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  1. Learn more about our enterprise solution
  2. Schedule a personalized demo
  3. Discover the right enterprise plan for your organization's needs
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NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.