SurveyMonkey Logo
Plans & Pricing

Retail customer feedback survey template



2 min

to complete


ways to get answers with SurveyMonkey

Customer feedback is key for your retail business. It allows you to make quick improvements and address more comprehensive challenges. These benefits are only amplified when you use a retail customer feedback survey to gather input. 

A retail survey is a questionnaire that a retail business sends to its customers. A retail survey can either ask customers for feedback on their most recent shopping experience or on their experiences with the business in general. Also, they can be delivered in a variety of ways, including via: email, text, social media, or webpage.  

Ask your customers to fill out this expert-certified retail customer feedback survey so you can learn what customers think about your store. More specifically, the responses from our online retail customer feedback survey will help you answer questions like: “Do customers think our prices are fair?” “Are our employees helpful?” and “Is it easy to find parking?” You can then use the survey results to make changes that could improve the shopping experience for your customers. Customize the template if there are specific aspects about your operation you’d like to get feedback on.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

See features

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Explore surveys

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Learn more

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Explore resources

Get tips on how to create better surveys, hear the latest product news, or check out our research.

See Curiosity at Work

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Visit Help Center
    Browse more templates