5 best practices for using surveys to design a CX program that matters
Find out how to build a CX program grounded in real customer data.
When it comes to improving the customer experience, where should you start? In this webinar, SurveyMonkey Customer Success Manager Bret Triola talks:
- Best practices for collecting relational, transactional, and digital feedback from customers
- Methods of integrating customer feedback into your existing workflows
- How to follow up with different types of customers – including promoters, passives, and detractors – to ensure every customer has a positive experience