Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in
Guide

The state of CX: Emerging trends, challenges, and opportunities

Original research uncovers new trends reshaping the customer experience landscape.

The customer experience (CX) landscape has evolved at an unprecedented rate over the past few years. New technologies like AI have accelerated digital transformation, and the pandemic reshaped consumer expectations around the experiences companies deliver. 

These changes left us curious: How exactly have customer experience professionals needed to evolve their initiatives? How have consumers' expectations evolved? And how can CX leaders successfully navigate this new environment?

To find the answers, we surveyed over 600 CX industry professionals and 1,000 consumers, ultimately discovering:

  • Only 1/4 of CX pros have a single CX leader who oversees and manages the entire customer journey
  • CX professionals are optimistic about AI tools, but most consumers don’t share that opinion
  • 52% of CX pros want more investment in customer feedback programs

Download the full report to learn more about emerging trends that will transform how CX professionals work and engage with customers.