New Products & Technology Drive Conversations at Scale with People Who Matter Most
San Mateo, CA – July 17, 2017 – SurveyMonkey today launched a new People Powered Data platform that enables businesses to turn voices and opinions into actionable data. The company also announced a suite of global, targeted products that deliver customer, employee, and market powered data: SurveyMonkey CX, SurveyMonkey Engage, and SurveyMonkey Audience.
“Successful businesses are driven by curious leaders who are listening to the market and meeting the needs of their customers and employees. Our new People Powered Data platform unlocks the ‘why’ so companies can be responsive and take action,” said Zander Lurie, SurveyMonkey’s CEO. “The companies that are curious about what their customers, employees, and the market are saying are the ones that will evolve and thrive. SurveyMonkey gives businesses a competitive edge by powering conversations at scale with precisely the people who matter most.”
Leveraging SurveyMonkey’s nearly 20 years of expertise and billions of survey responses, the new People Powered Data platform helps organizations understand why things are happening—quickly and confidently. As part of the new platform, SurveyMonkey’s targeted products are simple to implement and deliver measurable benefits.
The company also announced SurveyMonkey Apply, the reimagined and rebranded next-generation of FluidReview. The end-to-end, collaborative solution empowers organizations to collect, review, and select the best candidates for grant, scholarship, fellowship, and enrollment programs. SurveyMonkey Apply makes it easier to set up programs, create forms, and automate workflows.
SurveyMonkey is reimagining surveys by improving the creation process with SurveyMonkey Genius, a personal survey expert at your side, and making survey-taking feel more like a conversation with a redesigned respondent experience. The company also introduced integrations including Facebook Messenger, enabling businesses to respond to customer feedback where it’s delivered; and Slack, allowing employees to collaborate on surveys right where they work.
Combining expertise from deploying millions of surveys and proprietary machine-learning algorithms, SurveyMonkey Genius estimates how a survey will perform and gives survey creators actionable recommendations to make their surveys faster and easier to complete. The feature acts as a coach, giving tips to gather higher-quality data and avoid common mistakes.
With a new, mobile-first design, the survey-taking experience now feels more like a conversation. Auto-scrolling saves time, so respondents are more likely to complete surveys, resulting in better data. The value of putting the respondent first is clear: The new experience provides up to 20% higher completion rates.
With Facebook Messenger and Slack integrations, SurveyMonkey now gives businesses a way to instantly poll users, collect feedback, and engage people where they spend their time.
SurveyMonkey’s new People Powered Data platform, including SurveyMonkey, SurveyMonkey CX, SurveyMonkey Audience, and SurveyMonkey Apply, are available today. SurveyMonkey Engage will be available later this year. For details, as well as information on pricing and packages, please visit www.surveymonkey.com.
Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading People Powered Data platform enabling curious individuals and companies – including 99% of the Fortune 500 – to have conversations at scale with the people who matter most. Whether it’s a trend in the market, opinions of customers, or voices of employees, SurveyMonkey turns them into actionable data. As a pioneer of the industry, SurveyMonkey is a trusted platform for people to express their true feelings and opinions so organizations can uncover the ‘why’ behind the data. SurveyMonkey’s 650+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
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