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CNBC and SurveyMonkey Release Latest Workforce Happiness Survey

November 2020 Survey Finds Most Employees Would Support Their Companies’ Requiring Workers to Receive a COVID-19 Vaccine Before Fully Reopening

CNBC and SurveyMonkey’s Workforce Happiness Index Slips 1 Point from May High

ENGLEWOOD CLIFFS, N.J. and SAN MATEO, CA, December 18, 2020 — CNBC, First in Business Worldwide, and SurveyMonkey (Nasdaq: SVMK), a leader in agile software solutions for customer experience, market research, and survey feedback, today announced the results of their latest Workforce Happiness Survey.

CNBC and SurveyMonkey together polled over 9,000 workers in the U.S. from November 30, 2020 - December 7, 2020 to measure the current concerns of the workforce. The survey provides insights on how America’s workforce feels about the way their employers are handling the crisis and how they are keeping them safe, engaged and effective on the job. 60% of workers say they are already back to working in-person full time.

57% say they would support their employers’ requiring workers to receive a COVID-19 vaccine before fully reopening their offices. A large majority (79%) of workers also remain confident that their organization’s leadership is making the right business decisions to manage through the current environment, though that number is down from 83% in May.

Other key findings from the November 2020 CNBC/SurveyMonkey Workforce Survey include:

  • Happiness dips slightly as the index metrics return to more normal levels:
    • The Workforce Happiness Index is at 72, down from the May high of 73 but still up from the pre-pandemic level of 71.
    • Men have a happiness index of 73 while women are at 70, the widest gap between men and women since CNBC and SurveyMonkey began tracking this index in 2019.
    • Those working fully from home (74) are slightly happier than those working from the office (71).
    • 48% of Americans say their job is harder than it was pre-pandemic, which is down from 54% in May.
  • An extremely challenging time for working parents:
    • 61% of the 2,921 workers with children under age 18 surveyed say the pandemic has made it harder to balance work and family responsibilities.
    • 42% of those making less than $50k, but just 28% of those making $50-100k, and 19% of those making more than $100k say they’re spending more money on childcare than they would in a non-pandemic year.
    • Working fathers and mothers are equally likely to say they’re spending more time taking care of their kids.
  • The return to work has already begun:
    • 60% of workers surveyed say they are working full time from their regular office location, while 22% are working fully from home.
    • Among those working fully from home, 40% say they want to continue working from home full time even after things return to “normal.”

“Eager to turn the corner on a tough year, many are looking at the rollout of a COVID-19 vaccine as a sign of a return to normalcy, including a return to work,” said Jon Cohen, Chief Research Officer at SurveyMonkey. “But many are starting at a disadvantage, as even those who are still in the workforce face ongoing challenges with little improvements over the last few quarters: About half of all workers (48%) continue to say it’s gotten harder to do their job effectively.”

To download the CNBC|SurveyMonkey Workforce Survey template to help measure employee job satisfaction at your organization, go to: https://www.surveymonkey.com/r/cnbc-surveymonkey-workforce-survey-template.   

CNBC Small Business Reporter Kate Rogers will reveal the results of the CNBC|SurveyMonkey Workforce Survey today, Friday, December 18th, throughout CNBC’s Business Day programming. For more information on the survey including the full results and methodology and in-depth articles, go to: https://www.surveymonkey.com/curiosity/cnbc-workforce-survey-nov-2020/.

Methodology:

This SurveyMonkey online poll was conducted November 30 - December 7, 2020 among a national sample of 9,209 workers in the United States. Respondents for this survey were selected from the more than 2 million people who take surveys on the SurveyMonkey platform each day. The modeled error estimate for this survey is plus or minus 1.5 percentage points. Data have been weighted initially for age, race, sex, education, and geography using the Census Bureau’s American Community Survey to reflect the demographic composition of the United States age 18 and over, then weighted for age, race, sex, education, employment status, and geography using Census Bureau’s Current Population Survey to reflect the demographic composition of United States employed population.

For more information contact:

CNBC
Jennifer Dauble
201-735-4721
jennifer.dauble@nbcuni.com

CNBC
Stephanie Hirlemann
201-397-2838
steph.hirlemann@nbcuni.com

About CNBC:

CNBC is the recognized world leader in business news and provides real-time financial market coverage and business content consumed by more than 355 million people per month across all platforms. The network’s 14 live hours a day of business programming in North America (weekdays from 5:00 a.m. - 7:00 p.m. ET) is produced at CNBC’s global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. CNBC at night features a mix of new reality programming, CNBC’s highly successful series produced exclusively for CNBC and a number of distinctive in-house documentaries.

CNBC also offers content through its vast portfolio of digital products such as: CNBC.com, which provides real-time financial market news and information to CNBC’s investor audience; CNBC Make It, a digital destination focused on making you smarter about how you earn, save and spend your money; CNBC PRO, a premium service that provides in-depth access to Wall Street; a suite of CNBC mobile apps for iOS and Android devices; Amazon Alexa, Google Assistant and Apple Siri voice interfaces; and streaming services including Apple TV, Roku, Amazon Fire TV, Android TV and Samsung Smart TVs. To learn more, visit https://www.cnbc.com/digital-products/.

Members of the media can receive more information about CNBC and its programming on the NBCUniversal Media Village Web site at http://www.nbcumv.com/programming/cnbc.  For more information about NBCUniversal, please visit http://www.NBCUniversal.com.

About SurveyMonkey:

SurveyMonkey is a leader in agile software solutions for customer experience, market research, and survey feedback. The company’s platform empowers over 17 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey’s products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Ultimately, SurveyMonkey’s vision is to raise the bar for human experiences by amplifying individual voices.