Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

How to start benchmarking

Use our survey templates to compare your results with industry averages

When you use SurveyMonkey Benchmarks, you’re comparing your survey results against average results (benchmarks) from other SurveyMonkey customers or organizations similar to yours. Why? Your survey results become more meaningful and actionable when you get to see them in context:

After you collect survey responses, you can see them alongside average scores by industry type—just like in the example above.

See how you stack up against similar organizations in many areas—including customer satisfaction, employee engagement, and website feedback—when you send our benchmarkable, pre-written survey templates from your SurveyMonkey account.

It’s important to note that, while you don’t have to use every question in one of our templates, the more benchmarkable questions you use, the more comparisons you’ll see in your results.

And although some questions have a customization option, beyond that, it’s best if you leave the questions as is. If you alter these standard, expert-certified questions, we’ll be unable to provide benchmarks.

Available survey templates:

Preview template

Preview template

Preview template

Preview template

Preview template

Preview template

Net Promoter and NPS are registered service marks of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld

Over time, our customers have sent millions of our expert-certified surveys and Question Bank questions to employees, customers, student parents, and event attendees, just to name a few. We’ve aggregated and anonymized those survey responses in order to calculate a benchmark for each survey question by:

  • Finding an average response for each individual survey
  • Adding up those individual scores to generate an average across all surveys

If you opt in to SurveyMonkey Benchmarks, we collect profile information about your organization used to categorize your survey’s responses into comparison groups based on factors like industry, size, and location. That way, we can provide more targeted benchmarks.

We only include data from surveys deployed in the last four full quarters to adjust for seasonality and to keep our data fresh and relevant. To maintain the integrity of our data, we also exclude responses from surveys with less than five responses per question.

The data for our benchmarks are updated quarterly. Updated (and newly available) SurveyMonkey Benchmarks are published early January, April, June, and September—and become accessible in your account the same day they’re published.

Nothing that identifies you or your survey respondents are visible in the statistics or benchmarks we display to others. When you create a survey, all of your responses are aggregated and anonymized.

To preserve anonymity, we enforce rules that require a minimum of at least 10 organizations to be included in a published benchmark. And only responses you collect from Question Bank questions are included in our benchmarking data—none of your custom-created questions are included.

If you have additional questions about how we handle your personal information and data, please see our Privacy Policy.

Toolkits directory

Discover our toolkits, designed to help you leverage feedback in your role or industry.

Feedback re-imagined: What's next at SurveyMonkey

Create employee exit interview forms to know where to improve

Ask the right questions on your exit interview survey to reduce employee attrition. Get started today with our employee form builder tools and templates.

Receive the necessary permissions with online consent forms

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