Employee engagement is critical to business success. It’s an important metric because an engaged employee is more committed to helping a company reach its goals. 

However, with the shifting dynamics of today's workplace, traditional employee engagement strategies—pizza parties, office potlucks, and team off-sites—might no longer cut it. The move to hybrid or virtual workplaces and remote employees means that companies are looking for creative strategies to keep their workforce motivated and connected.

How can HR teams measure employee engagement in such a dynamic working landscape?  The answer is simple: Talk to your employees. Ask them what they think with an employee engagement survey. Read on to learn more about using feedback to measure employee engagement and see if your strategies are working.

Engagement engagement refers to the emotional and professional connection an employee feels about their company—and how invested they are in their work. Engaged employees are more like to report higher job satisfaction and better job performance. Employee engagement also drives higher employee retention and reflects a positive overall employee experience.

Engaged employees believe they do meaningful work, feel valued, and understand the overall company goals and how their role contributes to its success. Actively engaged employees boost the company’s competitive advantage and drive long-term success.

The most obvious way high employee engagement pays off is by supporting employee retention. The true value of retention—and, conversely, the cost of employee turnover—can be difficult to gauge, but organizations of all sizes should presume it is substantial. According to Gallup, the cost of replacing an employee can range from one-half to two times the employee’s annual salary. 

Employee engagement and employee satisfaction often get used interchangeably, which can be particularly confusing in survey design. While there is some overlap in the factors that drive engagement and satisfaction, the two are distinct.

An employee satisfaction survey measures how employees feel about their jobs and work. An employee engagement survey measures three criterion:

If employee engagement promotes corporate success, the need to measure engagement is paramount, but how does a company measure engagement throughout the corporation and understand what drives it?

The answer lies in the employee engagement survey.

An employee engagement survey determines engagement and motivation among employees. Employers identify this motivation through employee engagement survey questions that collect feedback and provide specific quantifiable and non-quantifiable data points. 

Employee engagement survey responses provide actionable insights to increase employee engagement by identifying areas for improvement. Employee engagement surveys improve employee engagement more than an employee Net Promoter Score® (eNPS) survey might.

The goals of your specific program can vary, but there are some common goals that are important for most organizations.  These include increased employee productivity, retention, and customer satisfaction.

Break down employee engagement goals into a set of concrete deliverables. A few ideas: launch new training and development initiatives, offer flexible working arrangements, or provide DEI opportunities are all good starting points. For each deliverable, establish a regular feedback program so you can collect data on employee's participation and value.

Make sure your tasks are tied to your goals by measuring progress. Is participation in training driving improved employee productivity? Are your work-life balance programs improving retention?  

Give your employee engagement initiatives some time to take hold, then check back with your workforce on what’s working. Eliminate or replace the programs that don’t deliver results, and continue to improve on what’s well received.  

Effectively using an action plan determines organizational strategy success or failure.

Before designing the employee engagement survey questions or even announcing the initiative, however, everyone leading the project needs to be on the same page about some key considerations. 

Are the following either in place or in the planning stages? Come up with a communication plan to keep everyone in the organization up to date about the initiative as it proceeds. Leverage internal research and analytics tools for measuring and monitoring progress against goals. 

Does the plan recognize and distinguish between long-term company goals and those that are more rapidly achievable? It is also worthwhile to determine beforehand who should own the specific actions resulting from the survey.

Employers must tailor employee engagement surveys to their organizational structure and culture. There is no prescribed length that is optimal for every company. In creating employee engagement survey questions, think about the various drivers that may be operating.

Management drivers pertain to employee relationships and experiences with supervisors and managers. 

Other drivers that correlate with engagement include:

These are just examples of how you may approach creating your employee engagement survey questions.

Regardless of which employee engagement survey questions you use and which drivers you measure, one element should figure in every employee engagement survey: open-ended employee engagement survey questions.

Sometimes called open-text questions, these employee engagement survey questions invite survey respondents to tell, in their own words, what is going on and what they think about it. 

Open-text employee engagement survey questions can be cumbersome to analyze, but when used judiciously, they are invaluable because they can help illuminate the “why’s” behind the numbers. Companies then strategically manage the resulting information like other key metrics using an action plan.

Every organization is different and understanding your employees is a big part of successful engagement. You may have a company that is completely committed to a virtual workplace in which case, your questions may not need to include ideas that are only relevant to an in-person office. Or, you may have a young workforce that needs the support of in-office perks, such as a dining area where they can collaborate, or training programs that will help them map out their career path.

Other questions to consider:  

Do employees want more job security or a career path? Is the compensation and benefits package provide enough of an incentive to stay engaged? Is your cultured inclusive and do they feel supportive? 

We’ve created an employee engagement survey template that will give you a head start on understanding your employees commitment to your company, job satisfaction. Get started now.

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.