Your respondents place a lot of trust in you. They give you candid feedback and expect you to keep it private and protected. As a leading global provider of survey software products, survey takers place a lot of trust in SurveyMonkey as well.
Respondents are elemental to what SurveyMonkey does as a business and they’re crucial for you to get the insights you need to make the right decisions. We both benefit from respondents’ trust, which means we both have to do our part to make sure we keep it.
So, how can both of us safeguard respondents’ data? First, we’ll tell you what we, at SurveyMonkey, do to protect it. Then, we’ll offer some steps you can take to ensure their responses and personal information stay protected.
The respondents’ personal information and the responses you collect are yours. Our job is to keep it that way, while providing services that allow you to collect and analyze your responses.
We continually strive to comply with applicable laws and regulations—whether it’s the European Union’s recent data protection regulation (GDPR) or HIPAA’s requirements for collecting and handling protected health information. But given how important this issue is to you and your respondents, we’re continuing to invest in more initiatives.
Here’s a look at some of the ways we’re investing in data protection:
There’s a whole lot more we do to protect your data. You can see what else we’re up to by reviewing our security page.
Even with all our work in safeguarding your survey data, we need your help to protect it. Here are a few key steps you can take:
1. Keep your login credentials private. Survey data can be quite personal. It can include details of respondents’ backgrounds (address, age, marital status, etc.) as well as their thoughts and feelings about certain people and situations.
Sharing your login credentials can put respondents’ survey data in the wrong hands. For example, if a colleague you share your account with leaves your company, they can still access the survey responses. They can also give your login credentials to others, increasing the odds that someone uses the data irresponsibly.
To let others see your survey and review your responses in a productive and secure way, try one of these two approaches:
2. Pick and maintain your password, carefully. Your SurveyMonkey password is the key to accessing respondents’ personal information. So take the following steps to give it the protection it deserves:
Pro tip: Think of a phrase that’s 8 characters or longer. Then pick out the first letter of each word in that phrase for your password. This results in a complicated code that you can easily remember (e.g. “Dr. Seuss is my favorite author of all time” can be ds1mfao@t where i is substituted for the number 1 and @ is used in place of a).
3. Choose an email for your SurveyMonkey account that only you can access. And apply the password-protection tips above for it. Why? Because if someone gets into the email associated with your account, they can reset your SurveyMonkey password and login. Finally, make sure you’ve verified the email on your SurveyMonkey account. Only then will we be able to reach you with important updates and notifications.
The respondent experience is crucial for both of us. It influences the success of our business and helps determine your relationship with the audience. Keeping the information they entrust us with secure is key to providing a great experience. But to do this effectively, each of us needs to take the right precautions over time.