When you create surveys, it’s easy to focus on a few steps: Writing the questions, collecting the customer list, and deciding how to send it.
But there are subtle areas that add flexibility and control for both you and your respondents. More specifically, there are three survey features that help you manage the way respondents take your surveys, when they take them, and how many can take them. For respondents, these features can help them provide more accurate answers and take surveys in a more convenient setting.
However, these features are only useful in certain contexts. Here’s a look at each feature and a breakdown of when you do and don’t want to use them:
Allow respondents to change their responses, either while they’re taking the survey and want to return to the previous page or after they’ve already completed and submitted your survey, with the response editing feature.
Now that you’re familiar with response editing, let’s take a look at when you do and don’t want to use it:
✅ Use it when you…
❌ Avoid it when you…
Automatically open a fresh copy of your survey once a respondent’s answers are submitted with the multiple responses feature.
You’ll want to put this feature to use when you’re…
Hold back from using it when you’re…
Pro tip: Choose to use either multiple responses or response editing in your survey. If you use multiple responses and a respondent submits their survey, they won’t be able to go back and edit their responses.
Automatically stop your survey from being taken by a specific point in time using a cutoff date.
When your survey reaches the cutoff date and respondents try to take it, they’ll see the following message:
Decide if a cutoff date is right for your survey by considering the following scenarios:
Looking for an easy way to quiz your students or employees online? Learn how our quiz feature can help.
And avoiding it:
A distant cousin of the cutoff date is our response limits feature.
It caps your survey at the response quota you’re looking for and like the cutoff date, shows the survey-closed message once your response threshold is met.
This feature works great when you’re trying to get responses from a specific number of respondents but don’t want to go over that number. Such as a survey that offers some type of incentive to respondents.
But when more responses add value to your data, like a customer satisfaction or an employee engagement survey, there’s no need to use this feature!
Excited about having more control over your survey? Looking forward to giving respondents more flexibility when taking it?
Whichever features you think make the most sense for your survey, you’ll want to know how to turn them on and off. Here’s how on our platform:
Note: We turn response editing on and the other features off by default. Only take the following steps when you want to change our preset settings.
To edit the cutoff date and response limits features, click on “Show advanced options” (directly below the preset list of options).
You’ll then find both features:
Creating a successful survey often comes down to the details. Knowing in advance how you want respondents to take your survey, when you want them to take it, and how many you hope take it, should guide your decision on which survey features to use. Choosing the right features can not only improve the respondents’ experience but also give you more quality survey responses.