Resources for customer experience

Learn how SurveyMonkey can provide insights that power customer experience strategies.

Discover the key traits of good customer service and learn how to improve customer satisfaction and boost customer loyalty.

Learn how SurveyMonkey uses surveys for CX

What is the customer lifecycle? Discover strategies to enhance the customer experience at every touchpoint, from awareness to advocacy.

Use our Frontline Feedback CX Survey Template to gather insights and address the needs of employees who engage directly with your customers.

Discover how woom uses SurveyMonkey to launch multilingual surveys at scale, improve the employee experience, and capture customer insights.

New research on the role of data on the employee experience; how it impacts decision making, worker confidence, and trust in teammates and leaders

New research on workplace trends and how employees are balancing personal time, working from home, and the gap in remote and in-office work

Improve your customer experience by measuring your company’s CSAT score and addressing feedback. Send CSAT surveys with SurveyMonkey.

How SurveyMonkey uses surveys for CX

A good CSAT score depends on your industry and customer expectations. Learn what a good CSAT score is by industry and how to improve your score.

Learn how to boost customer experience metrics, improve CSAT and customer loyalty by collecting feedback at all customer touchpoints

Improve your support team satisfaction to improve your customer satisfaction and experience. Learn how to improve your support team with our 5 tips.