Build better experiences with continuous feedback

Customer satisfaction survey software that gets to the heart of what your customers need. Collect always-on insights that lead to better experiences and loyal customers, one response at a time.

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Customer satisfaction survey dashboard with response tracking

Trusted by over 260K brands worldwide. Here’s why:

Easy to use, powerful results

Expert-built templates and AI features do the heavy lifting for you.

Reach your customers in the right channels

Omnichannel surveys let you connect with customers, wherever they are.

Data that’s connected to customers

Integrate responses to 200+ apps, including your CRM, and tie data to business outcomes.

Get continuous customer feedback—without the heavy lifting

Launch a Customer Experience Program in a few clicks, guided by 25+ years of survey expertise. Start from a curated program with recommended surveys and cadences—or build your own. Either way, set up recurring surveys in one step and keep everything centralized, so you spend less time running your program and more time acting on what you hear.

FEATURES TO INCREASE RESPONSE RATES

→ 60+ customer feedback survey templates

→ AI-powered survey generator

→ Survey customization

→ Ready-to-use customer satisfaction programs

A dashboard depicting two customer satisfaction surveys and results being tracked over time.

Proactively address customer needs with real-time feedback

Get alerts from survey responses so teams can act fast and reduce churn. Embed surveys in your help desk, or integrate with your CRM to capture feedback when it matters most.

FEATURES FOR REAL-TIME FEEDBACK

→ Smart notifications

→ Connect hub of business apps and integrations

→ Salesforce integration

A Salesforce workflow diagram for a "CSAT survey flow," which is triggered when a record is created or updated. The flow is set to "Run Immediately" and sends a "CSAT survey."

Align teams around the same feedback

Keep your CX, support, and product teams aligned as continuous feedback rolls into your customer satisfaction program. With a unified understanding of customer sentiment, your team can make more informed decisions to improve satisfaction.

TEAM COLLABORATION FEATURES

→ Role-based permissions

→ Shared survey oversight and collaboration

→ Shared dashboards

A dashboard depicting two customer satisfaction surveys and results being tracked over time, alongside a window depicting sharing the data with your team.

See customer satisfaction across touchpoints with connected insights

Group recurring customer satisfaction surveys into a program to easily track CSAT trends over time. Combine responses with operational data to assess customer health and identify churn risks. Benchmark CX data to drive strategic improvements over time. Filter, visualize, and compare results in a few clicks.

FEATURES FOR DEEPER INSIGHTS

→ Multi-survey analysis

→ AI Analysis Suite

→ SurveyMonkey benchmarks

A dashboard display with four boxes, each representing a different aspect of a customer experience with a rating. The ratings are for "Ease of online booking," "Baggage handling," "Seat comfort," and "On-board service." The scores range from 2.84 to 3.70.

Introducing GetFeedback by SurveyMonkey

GetFeedback makes it easy to capture website visitor feedback to understand why customers hesitate, drop off, and abandon carts.

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SurveyMonkey integrates with 200+ go-to apps

See all 200+ integrations

It’s easy to launch a customer satisfaction program, your way

Build it your way

Create your own custom customer satisfaction surveys—and join the 92% of users who say our powerful platform is easy to use.

Ready-to-launch feedback programs

Get a head-start on your customer satisfaction strategy with made-for-you programs that guide you with pre-built surveys, recommended cadences, and connected insights.

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In-the-moment website feedback

Understand the "why" behind visitor behavior with in-the-moment website feedback that helps you improve customer experiences.

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Custom research services

Work with our team of experts who offer a range of support and services—from survey design to fielding to reporting—and get more out of your research efforts.

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Ryanair manages sky-high CSAT response volumes with SurveyMonkey

“The SurveyMonkey Power BI integration helps us turn huge amounts of data into actionable insights. It makes it easy to drill down and look at different customer types or specific markets at a granular level.”

Rawaa Shami | Market research manager, Ryanair

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Woom grows its global business by listening to customer voices

“SurveyMonkey gives us a scalable solution to bring voice of consumer data to every conversation we have, in terms that all teams can understand. That feedback enables us to turn any friction into joy and underscore our company mission.”

April Obersteller | Managing director, woom bikes North America

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SURVEYMONKEY IS THE WORLD'S MOST POPULAR PLATFORM FOR SURVEYS AND FORMS

G2 Winter 2026 badges: Leader and Easiest to Use

Have questions? We’re here with answers.

What’s the best way to measure customer satisfaction?
To get a complete understanding of satisfaction across your entire customer lifecycle, we recommend a customer satisfaction software that measures CSAT alongside:
- Net Promoter Score (NPS) to understand loyalty
- Customer Effort Score (CES) to uncover friction points
Together, these metrics work as a team to give you deeper insight into how customers feel about your brand as a whole, what’s working, what’s not, and how to create experiences that increase customer loyalty.
How can customer satisfaction benefit my business?
What features should I look for in a customer satisfaction platform?
A robust customer satisfaction platform should offer easy-to-use survey builders, diverse survey distribution methods, strong data analysis and reporting capabilities, and integrate with tools you already use like your CRM or helpdesk.
Look for platforms that allow for customization, scalability, and automation to streamline your feedback collection and analysis process.
P.S. See why SurveyMonkey is a top pick for customer service apps.
How do I write good CSAT questions?
How do SurveyMonkey customer experience programs work?
Programs take the guesswork out of setting up continuous listening journeys by linking surveys together, recommending scheduling cadences, and tracking how things evolve over time.
You can get started quickly from the “Made for You” section, which offers curated programs tailored to your goals.
Selecting a pre-built program automatically creates:
- A set of connected surveys
- A recommended survey cadence
- A preconfigured trend visualization to track results over time
- You can also create a program from scratch or add your existing surveys into a program.
As responses come in, programs automatically connect your data to show how your key metrics and sentiment change over time—so you can quickly spot trends across all your connected surveys.
From your program overview, you can go beyond high-level trends and dive deeper into your data with multi-survey analysis. Customize what you see by:
- Selecting specific data and metrics
- Adjusting visualizations and dimensions
- Creating additional views to explore trends in more detail
Learn more about SurveyMonkey programs.

Make CSAT data work for your business

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Strengthen your next CSAT survey

Nail your survey the first time. 50 pre-written CSAT questions and tips to successfully launch your next CSAT survey.

Get the guide

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Connect feedback to revenue in Salesforce

Learn how SurveyMonkey and Salesforce transform CX data into actionable insights that prevent churn, and drive growth.

Watch the webinar

A smiling woman with a laptop, with a graphic overlay that shows the formula for calculating CSAT: (Number of satisfied responses / Total number of responses) x 100.

What’s a good CSAT score?

High satisfaction levels are a strong indicator of business success—but how do you know if your score stacks up?

Learn more

Ready to turn satisfaction into business success?

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NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.