SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.


Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.


Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey

SAN MATEO, Calif. — November 4, 2021Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced the availability of new GetFeedback capabilities that empower users to create and close feedback loops faster, allowing CX leaders to act upon meaningful insights with greater agility. With Embedded Listener, Program Accelerator, and new updates to the AI- and ML-powered Insights capabilities, CX professionals can drive better experiences across the entire customer lifecycle faster, iterate with ease, and deploy without requiring expensive consultants. 

The new capabilities are available now and include:

  • Embedded Listener, an API that extends the GetFeedback platform into any offline, proprietary, or secure system, such as ATMs, smart TVs, airplane consoles, and more. This API allows users to adhere to organization-specific brand and security standards while gathering crucial customer feedback in touchpoints that were previously siloed from the holistic customer journey. 
  • Program Accelerator, now available in beta, a new capability that allows users to quickly build and launch turnkey programs based on CX best practices. Users can easily launch recurring programs at scale with pre-built survey and email templates in a matter of minutes. Users can then view aggregate or individual feedback, allowing them to understand customer feedback as a whole or to dive in deeper. The first program available in Program Accelerator is a relationship NPS® sequencer, which helps users get a pulse on their customer base to uncover their advocates and detractors. The relationship NPS sequencer can be set up quickly and automatically send surveys throughout a selected time period, allowing users to properly measure and analyze the right metrics for their CX goals.
  • Updates to Insights capabilities powered by AI and machine learning, including more in-depth open text analysis to easily parse through open text responses. Users can see the top-level sentiment of open text feedback as well as the top keywords and phrases. Users can also get even more granular with contextual analysis, now available in beta, on every phrase in each response, giving a more nuanced understanding of complex customer sentiment. Sentiment Analysis (including top keywords and top key phrases) can now also be shown in 10 different languages* and translated to English. As CX professionals scale their programs, Insights capabilities allow them to analyze ever-growing volumes of customer data quickly so they can take well-informed actions.

GetFeedback has always offered agile CX solutions that are easy to deploy; these updates now add more channels of data collection, turnkey program configuration, and more powerful analytics. Customers like Puma and KLM already benefit from the multichannel feedback collection across customer touchpoints offered by GetFeedback.

“With 2022 on the horizon, companies are taking stock of their customer experience programs and making long-term investments to improve CX,” said Craig Shull, senior vice president and general manager of GetFeedback at Momentive. “Organizations that want to make 2022 the year of CX excellence need to understand their customer deeply, collect feedback anywhere, and act on insights fast. We’re thrilled to continue empowering our users with the capabilities they need to work smarter and faster, at a time when excellent customer experience can be the competitive edge they need.”

To learn more, visit

*Sentiment Analysis is now available in French, German, Dutch, Italian, Spanish, Portuguese, Swedish, Danish, Finnish, and English

About Momentive

Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower ​decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at

Media Contacts