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Having satisfied and happy employees can seem like it’s not particularly important to the health and profitability of your business. Many employers think engaging employees is a nice add-on and put little effort into prioritizing company satisfaction.

However, treating the satisfaction of your employees as an optional endeavor severely impacts your business. After all, your employees are on the front lines, performing your business's essential functions. Therefore, building a robust employee experience that keeps your workforce happy is critical to your bottom line.

But how do you know for sure how your employees feel about their roles and your workplace culture? Are they happy, quietly quitting, or searching for an exit?

You need to know where you currently stand to make effective improvements. And that’s why you must ask the best employee satisfaction survey questions.

See how SurveyMonkey can help HR pros build a stronger, happier workforce.

Employee satisfaction is a broad topic and can be tricky to define. But at its core, employee satisfaction is how content employees are with their roles, employee experience, the workplace, and company culture.

Employee satisfaction is a crucial part of your company’s overall employee experience. It’s not the same as employee engagement, though the two concepts are related. Engagement relates to performance, while satisfaction significantly impacts your retention rates.

A high employee satisfaction rate tells you that employees are happy with their treatment at work. Employee satisfaction comes from two main factors: material ones like compensation or benefits and considerations like recognition and leadership. Addressing both aspects is critical to creating a delighted and engaged workforce.

Employee satisfaction greatly influences your business's profitability. From top executives to entry-level staff, happy employees increase productivity and reduce turnover. Satisfied employees also become loyal advocates and are more inclined to excel due to the support they receive.

What factors influence how satisfied (or dissatisfied) employees are? There are many, and they work together to create your employee experience.

It’s natural to want to be recognized and appreciated for what we accomplish. Employees who feel valued at work are more satisfied. Conversely, employees who feel undervalued and unappreciated typically have lower satisfaction rates.

Even employees who love their jobs need time away from work to live a well-rounded life. Feeling overworked and stressed is not suitable for employee satisfaction, so it’s vital to help employees achieve more balance between their work and personal lives.

Uncertainty about job security makes it challenging to experience workplace satisfaction. Though the future can’t be guaranteed, instability within the organization or team can decrease employee satisfaction.

Employees want to feel there are opportunities to grow in their roles, especially if they like the company culture. If they can see a future with your company, they’re more likely to be satisfied with where they are now.

No matter how much employees love their role and your company, they come to work for one main reason: to get paid. And being compensated fairly for their work, years of experience, and industry ensures they feel more satisfied.

If employees don’t feel they can trust or know what’s going on in your company, that leads to higher levels of dissatisfaction. Leadership should clearly communicate essential company decisions and policies and ensure employees trust the company and its leaders.

Employees want to work where they can be authentic and feel welcomed. A diverse workplace fosters an environment of inclusion and leads to more satisfied and engaged employees.

It’s no surprise that employees prefer to be treated like the competent adult professionals that they are. Letting them be free to do their jobs without excessive micromanaging or inflexible and arbitrary rules increases satisfaction and significantly influences employee engagement.

Graph showing positive correlation between employee satisfaction and employee experience

Employee satisfaction surveys are the most effective way to measure your employees' satisfaction with your company and determine which factors impact their satisfaction levels.

You should send out regular employee satisfaction surveys to find out if your employees are happy and engaged at work. Be sure to anonymize surveys on employee satisfaction so workers feel comfortable sharing truthfully.

Employees unhappy with the workplace culture, leadership, or aspects of their role tend to be unproductive. Employee satisfaction surveys can help determine what makes employees unhappy, so you can pinpoint the most effective improvements to increase productivity.

Satisfaction is a significant element in employee retention rates; it’s hard to hold onto your best employees if they’re unsatisfied. And having a high rate of turnover is expensive as you continually need to hire and train new people. Employee satisfaction surveys can help you find the causes of turnover and increase happiness so employees stay with your organization longer.

It can be hard to identify which training programs benefit the company and employees most. Furthermore, a lack of training and development opportunities can cause employee dissatisfaction. A survey can help you identify gaps and training needs.

You may assume you know how satisfied your employees are, but it’s hard to gauge their feelings without soliciting their feedback. However, ensure they can offer feedback anonymously so they don’t fear retribution for their honesty.

Engaged employees offer better customer service and are more productive at work. But you won’t