Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
See more Industries
ROLES
Marketing
Customer Experience
Product
Human Resources
Research
See more roles
USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
See more use cases
Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
See all templates
Pricing
Enterprise
Resources

Contact Sales Log in

Customer satisfaction survey email templates & best practices

Discover tips, templates, and best practices for crafting effective customer satisfaction emails.

Get started

Email is one of the most effective channels for distributing customer satisfaction surveys.
A clear and compelling email can increase response rates.
A survey email includes an eye-catching subject line, personalization, a direct call to action, and a transparent purpose.

If you’re wondering whether your customers are happy, it’s time to stop guessing and start capturing your customer’s feedback with customer satisfaction (CSAT) surveys. Customer satisfaction surveys are a powerful tool to understand your customer sentiment and improve your business performance.

There are many different ways you can distribute a satisfaction survey to your exis