From expert-written articles to inspiring customer success stories, improve your knowledge by exploring our catalog of resources for customer experience.
79% of Americans prefer human customer service over AI. Discover why consumers still trust humans more and what this means for your 2026 strategy.
We’ve distilled SurveyMonkey Trends 2026 research into 3 customer experience priorities. Here’s what to do about tariff woes, event fatigue, and more.
Learn the top 5 trends driving business in 2026
Surveys are important in research because they offer a flexible and dependable method of gathering crucial data. Learn more today.
Learn NPS survey best practices to drive high response rates by improving survey processes.
It's hard to improve your customer satisfaction scores without respondents. Get SurveyMonkey's best actionable tips to improve your response rate.
Learn what tNPS is, how to use transactional NPS surveys, and where they fit into your customer experience (CX) strategy.
Learn how to accurately measure customer satisfaction and use insights to improve your business performance, CX, and customer loyalty.