Introduction

 
1% of survey complete.
Project background: This web-based survey is being used to collect information about faults, issues and problems associated with Solar Photovoltaic (PV) systems in Australia. It will assist in improving future PV system design, component selection and product development for Australian conditions. It is supported by the Australian Renewable Energy Agency (ARENA) and coordinated by the Australian PV Institute (APVI), the Clean Energy Council (CEC), and partners UNSW, Murdoch University and CAT Projects

Survey participants: This survey has been designed for anyone who owns, operates, installs or inspects a PV system and has detected a fault/problem with whole or part of the system. Module manufacturers are also encouraged to provide data collected from warranty returns. You can remain anonymous by not providing your contact details, however, we would prefer to be able to contact you if we need to clarify any of the information you have provided.

Safety Instructions: Users of the survey are advised that assessing some of the issues in PV installations should only be performed by a trained professional with appropriate safety equipment. We strongly recommend that only competent people with appropriate training and safety equipment climb on the roof to inspect the solar system. Only an accredited installer should touch the solar electrical wiring as dangerous voltages are present even when the system is turned off. Please engage a CEC Accredited Installer to inspect the system on your behalf and submit a written report to you with a photo of the module rating label if appropriate.

* Declaration

Disclaimer: This is a research project only. Problems will not be fixed as a result of reporting through this survey. Customers with a grievance should take up warranty issues with their installer, or the equipment manufacturer’s representative in Australia. If this is unsuccessful they may contact their state consumer affairs office for assistance. Complaints about accredited installers may be lodged with the accreditation body, the Clean Energy Council .
Use of the data/information: The aim of this survey is to increase the understanding of the PV industry about the types of problems that are found with different system components when they are exposed to the Australian environment. Summaries of this information will be presented in journals and reports and will be made available on APVI, ARENA and CEC websites.

Rights of the participants: Although we appreciate as much information as you can provide, you do not need to answer all the questions.

Privacy policy: The information provided in this questionnaire will be used by the research team to improve the standard of PV systems. Information specific to a particular installation or system components may be provided to the relevant installer or manufacturer, but only with your written consent. , however, your personal information will not be presented in any publications or disclosed to anyone outside the project team without your written permission/consent, unless required to do so by law. The raw data will not be available for the public to view.
Ethics Approval: This study has been approved by the Murdoch University Human Research Ethics Committee (Approval 2014/030). If you have any reservation or complaint about the ethical conduct of this research, and wish to talk with an independent person, you may contact Murdoch University’s Research Ethics Office (Tel. 08 9360 6677 or e‐mail ethics@murdoch.edu.au). Any issues you raise will be treated in confidence and investigated fully, and you will be informed of the outcome.
If you have any questions about this project, please feel free to contact us. Please note that we will not provide advice on system performance or on how to fix problems.

Dr. Martina Calais, Senior Lecturer, School of Engineering and Information Technology, Murdoch University, Murdoch WA 6150, Tel. 08 9360 7628, info@apvi.org.au

Robert Passey, Senior Research Associate, Centre for Energy and Environmental Markets, University of NSW, Sydney NSW 2052, info@apvi.org.au

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