Birthday Party Survey

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* 1. Which location did you host your birthday party?

Manchester

Ninja City (Manchester)

Mid Rivers/Ninja City (St. Peters)

Chesterfield

Ellisville

Ninja City (Ellisville)

Festus

Rock Hill

Team Central (Maryland Heights)

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* 2. What was the date and time of your party

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* 3. How did you hear about our Birthday Parties?

Olympia/TC Member

Facebook

Website

Family/Friend Referral

Mailing/Flyer

Previously Attended a party

Other (please specify)

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* 4. How many children attended the party as guests and what was the age range?

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* 5. How important was price in your decision to book a party?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

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* 6. Did you use any discounts or coupons for your birthday party?

Yes

Other (please specify)

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* 7. Please answer the questions below about your booking experience:

	Outstanding	Good	Average	Needs Training	Poor	N/A
The staff was friendly and knowledgeable about the party packages?	The staff was friendly and knowledgeable about the party packages? Outstanding	The staff was friendly and knowledgeable about the party packages? Good	The staff was friendly and knowledgeable about the party packages? Average	The staff was friendly and knowledgeable about the party packages? Needs Training	The staff was friendly and knowledgeable about the party packages? Poor	The staff was friendly and knowledgeable about the party packages? N/A
The staff addressed your individual needs and questions?	The staff addressed your individual needs and questions? Outstanding	The staff addressed your individual needs and questions? Good	The staff addressed your individual needs and questions? Average	The staff addressed your individual needs and questions? Needs Training	The staff addressed your individual needs and questions? Poor	The staff addressed your individual needs and questions? N/A
The dates and times you requested were available to book	The dates and times you requested were available to book Outstanding	The dates and times you requested were available to book Good	The dates and times you requested were available to book Average	The dates and times you requested were available to book Needs Training	The dates and times you requested were available to book Poor	The dates and times you requested were available to book N/A
You were provided with a copy of our Birthday Party Rules & Policies?	You were provided with a copy of our Birthday Party Rules & Policies? Outstanding	You were provided with a copy of our Birthday Party Rules & Policies? Good	You were provided with a copy of our Birthday Party Rules & Policies? Average	You were provided with a copy of our Birthday Party Rules & Policies? Needs Training	You were provided with a copy of our Birthday Party Rules & Policies? Poor	You were provided with a copy of our Birthday Party Rules & Policies? N/A
The party coordinator contacted you to confirm details prior to the party?	The party coordinator contacted you to confirm details prior to the party? Outstanding	The party coordinator contacted you to confirm details prior to the party? Good	The party coordinator contacted you to confirm details prior to the party? Average	The party coordinator contacted you to confirm details prior to the party? Needs Training	The party coordinator contacted you to confirm details prior to the party? Poor	The party coordinator contacted you to confirm details prior to the party? N/A

What changes can Olympia/TC make to make your booking experience better?

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* 8. Please answer the following questions about the instructor(s):

	Outstanding	Good	Average	Needs Training	Poor	Not applicable	N/A
The instructor(s) used professional courtesy, conduct and appearance?	The instructor(s) used professional courtesy, conduct and appearance? Outstanding	The instructor(s) used professional courtesy, conduct and appearance? Good	The instructor(s) used professional courtesy, conduct and appearance? Average	The instructor(s) used professional courtesy, conduct and appearance? Needs Training	The instructor(s) used professional courtesy, conduct and appearance? Poor	The instructor(s) used professional courtesy, conduct and appearance? Not applicable	The instructor(s) used professional courtesy, conduct and appearance? N/A
The instructor(s) provided clear instructions to the children and went over safety rules?	The instructor(s) provided clear instructions to the children and went over safety rules? Outstanding	The instructor(s) provided clear instructions to the children and went over safety rules? Good	The instructor(s) provided clear instructions to the children and went over safety rules? Average	The instructor(s) provided clear instructions to the children and went over safety rules? Needs Training	The instructor(s) provided clear instructions to the children and went over safety rules? Poor	The instructor(s) provided clear instructions to the children and went over safety rules? Not applicable	The instructor(s) provided clear instructions to the children and went over safety rules? N/A
The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves?	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Outstanding	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Good	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Average	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Needs Training	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Poor	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? Not applicable	The instructor(s) were attentive, enthusiastic, and appeared to be enjoying themselves? N/A
Children were well supervised during the gym activities	Children were well supervised during the gym activities Outstanding	Children were well supervised during the gym activities Good	Children were well supervised during the gym activities Average	Children were well supervised during the gym activities Needs Training	Children were well supervised during the gym activities Poor	Children were well supervised during the gym activities Not applicable	Children were well supervised during the gym activities N/A
The instructor(s) were helpful during the cake/presents portion of the party	The instructor(s) were helpful during the cake/presents portion of the party Outstanding	The instructor(s) were helpful during the cake/presents portion of the party Good	The instructor(s) were helpful during the cake/presents portion of the party Average	The instructor(s) were helpful during the cake/presents portion of the party Needs Training	The instructor(s) were helpful during the cake/presents portion of the party Poor	The instructor(s) were helpful during the cake/presents portion of the party Not applicable	The instructor(s) were helpful during the cake/presents portion of the party N/A

What changes can Olympia/TC make to make your party experience better?

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* 9. The party began and ended on time.

Yes

Other (please specify)

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* 10. Activities provided during the party were age appropriate and encouraged participation.

Outstanding

Good

Average

Needs Training

Poor

N/A

Other (please specify)

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* 11. What is your overall satisfaction rating with our birthday parties?

Very Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

N/A

What changes should Olympia/TC make to make your overall party experience better?

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* 12. How likely are you to recommend our birthday parties to a friend?

Very Likely

Somewhat Likely

Indifferent

Somewhat Unlikely

Very Unlikely

N/A

Please tell us why you feel that way

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* 1. Which location did you host your birthday party?

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* 2. What was the date and time of your party

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* 3. How did you hear about our Birthday Parties?

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* 4. How many children attended the party as guests and what was the age range?

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* 5. How important was price in your decision to book a party?

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* 6. Did you use any discounts or coupons for your birthday party?

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* 7. Please answer the questions below about your booking experience:

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* 8. Please answer the following questions about the instructor(s):

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* 9. The party began and ended on time.

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* 10. Activities provided during the party were age appropriate and encouraged participation.

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* 11. What is your overall satisfaction rating with our birthday parties?

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* 12. How likely are you to recommend our birthday parties to a friend?

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* 13. Please give any additional comments and/or suggestions that would allow us to better serve our customers