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Website Redesign Public Survey | City of Newport Beach

Thank you in advance for taking our brief survey on how you use the City of Newport Beach website. Your feedback will provide invaluable insight as we begin our website redesign process.
1.What best describes your relationship to the city? Please pick all that apply.(Required.)
2.How often do you visit the City of Newport Beach website?
3.From which device do you most access the City of Newport Beach website?(Required.)
4.What types of information do you reference, and/or search for on the City of Newport Beach website? Please check all that apply.(Required.)
5.If you selected “City Services” in the last question, please select which categories the services fall under. Choose all that apply.
6.How easy is it to find what you are looking for on the City of Newport Beach website?(Required.)
Never/rarely find what I am looking for
Have to look a lot and where it is DOES NOT make sense
Have to look a lot but where it is DOES make sense
Have to look a little but where it is DOES make sense
Find things right away
7.What types of information are most difficult to find?(Required.)
8.Have you ever used the city’s online services (e.g., permit applications, bill payments, reporting issues)?
9.Can you provide examples of positive & negative experiences that you have had using the City of Newport Beach website?
10.Is there anything you wish you could do on the website that you currently cannot?
11.If the website offered new or improved features, which would be most valuable to you? (Select up to three)