Stay Local, Borrow Local, Spend Local

Dear Member,
Our mission is to provide you, our members, with the best possible service and in order to fulfil this we need your feedback on our performance from time to time.
Please note the survey is completely anonymous and is being managed by an independent third party. The Credit Union has no access to your entry details. If you wish to be included in the draw for two €100 One4All vouchers then please enter your membership number in the box provided.
Please rate our performance against each statement that appears in the questionnaire. The survey will take about four minutes to complete. Thank you in advance for taking the time to provide us with your valuable feedback!


The Member Satisfaction Survey ends on the 2nd of August 2021 and the draw result will be announced the following day. 

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* 1. This Credit Union offers me good value for money

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* 2. I would recommend this Credit Union

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* 3. I feel the staff of this Credit Union treat me with respect

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* 4. I feel the staff of this Credit Union 'put me at the heart' of everything they do

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* 5. I feel the staff of this Credit Union understand my needs

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* 6. I intend to do further business with this Credit Union

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* 7. I am offered products / services at this Credit Union that are appropriate to my needs

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* 8. I feel the staff of this Credit Union treat my business in a confidential manner

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* 9. The product documentation at this Credit Union is easy to understand

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* 10. The range of services I receive at this Credit Union fully meets my financial needs

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* 11. The staff of this Credit Union present themselves in a professional manner

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* 12. This Credit Union provides me with sufficient detail to make a sound decision

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* 13. The range of products on offer at this Credit Union fully meets my needs

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* 14. The loan documentation provided by this Credit Union fully alerts me to my obligations

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* 15. I am aware of the full range of products available at this Credit Union

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* 16. This Credit Union is the best financial institution I deal with

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* 17. The staff of this Credit Union have a thorough knowledge of products and services available

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* 18. I am proud to be a member of this Credit Union

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* 19. I am aware of the following products this Credit Union offers

  Yes No
Online Banking 
Mobile App
Online member joining facility with biometric ID verification
Online loan application process with digital signature
Mortgages
Business Loans
Home Insurance 
Travel Insurance
Life Insurance

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* 20. I would consider switching my current account from my bank to this Credit Union

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* 21. Suggestions to help us to improve our service? ... please leave your comments here

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* 22. Your membership number - to be included in draw for two €100 One4All vouchers

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* 23. How likely is it that you would recommend Credit Union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

T