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Copy of OMAGH CREDIT UNION LTD- YOUR FEEDBACK MATTERS
Let your voice be heard - Please complete our survey so you can help us improve & enhance our services. This will give us valuable information that will be used to make important decisions regarding your Credit Union
1.
What age group category do you belong to ?
16-25
26-35
36-45
46-65
66-85
Older
2.
How do you conduct your business with Omagh Credit Union Ltd
By going into the office
By Phone
By Website/Email
Standing Order/Direct Debit
Other (please specify)
3.
How did you find out about the services Omagh Credit Union offer?
Other members
Via Website
Newspaper Advertising/Radio
Social Media
Other (please specify)
4.
On a scale of 1-10 how satisfied are you with the following (1-Not Satisfied - 10 very satisfied)
Range of Services (e.g. Savings, loans, life insurance and Death Benefit Insurance, Online services)
1
2
3
4
5
6
7
8
9
10
5.
On a scale of 1-10 how satisfied are you with the following (1-Not Satisfied - 10 very satisfied)
The Loan Application Process
1
2
3
4
5
6
7
8
9
10
6.
Sources of Credit
Do you currently borrow from your Credit Union?
Yes
No
If NO, is there a reason for this?
7.
Have you borrowed from any of the following over the past year?
Please tick all that apply
Bank (overdraft or loan)
Building Society
Credit card
Retail/catalogue credit/online shopping accounts
Fintec Company (eg. Revolut/Monzo/Starling
Other ( please specify)
8.
Why did you choose to borrow from these organisations?
Already have an account/mortgage here
Borrowed from there before
Easy Online application
Seen/heard their advertisement
They were able to give me a quick decision
Manageable repayments
Best loan/interest rate I could get
Recommended by a friend/family
Other (please specify)
9.
The insurance benefits provided by Omagh Credit Union Ltd are beneficial for its members ( life savings/Loan Protection & Death Benefit Insurance)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
10.
Omagh Credit Union is considering the introduction of variable loan rates tailored to specific loan products. eg.
Covered by shares loans - 7%
Loans under £5000 - 8%
Between £5,001 - £15,000 - 8.5%
Between £15,001 - £62,500 - 7.6%
PLEASE NOTE THESE ARE EXAMPLES ONLY AND VARIABLE-RATE LOANS WILL NOT QUALIFY FOR AN ANNUAL LOAN INTEREST REBATE
Please indicate if you would be interested in this:
Very interested
Neutral
Not at all interested
11.
Omagh Credit Union are evaluating two possible approaches to give our members options.
Which option would you prefer? Please tick one
Lower rates with no interest rebate
Current rates with interest rates
12.
Do you trust Omagh Credit Union Ltd as a financial institution?
Yes
No
If NO please indicate how this Credit Union can regain your trust?
*
13.
Please use this space below to provide your comments regarding Omagh Credit Union (positive, neutral or negative)
Please also enter your Membership Number or name in this space to be entered into our prize draw for multiple cash prizes
(Required.)