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City of Poulsbo
Solid Waste Collection Contract Survey

The City of Poulsbo is planning to contract out all garbage, recycling, and yard/food waste collection to a private company, starting March 1, 2027. Our goal is to get the best contract for the lowest price to customers. We want to hear from the community with your thoughts and ideas. Feel free to visit our webpage at www.cityofpoulsbo.com/public-works-solid-waste for more information on the process.
1.What type of garbage customer are you? Please select all that apply.
2.How satisfied are you with your current garbage service provided by the City?
3.How satisfied are you with your current recycling collection service provided by Bainbridge Disposal?
4.Do you currently subscribe to yard/food waste collection service through Bainbridge Disposal?
5.How satisfied are you with your current yard/food waste collection service provided by Bainbridge Disposal?
6.For those without yard/food waste collection service, please share why you don’t subscribe to that service. Please select all that apply.
7.For your future garbage, recycling, and yard/food waste collection service, please rank in order of importance: (1 being most important, 4 being least important)
1 (Most Important)
2
3
4 (Least Important)
Cost
Customer service (responsive, reliable, call center, communication, etc.)
Contract benefits like bulky item collection
Education and outreach on recycling and waste diversion
8.City of Poulsbo currently provides garbage service on all holidays. Most garbage haulers are closed on Thanksgiving, Christmas and New Year’s Day and collect the day after the holiday. Are you willing to pay an additional fee to continue to have garbage collected on holidays?
9.City of Poulsbo currently provides a residential clean up program where residents can request a dumpster to be provided temporarily at no-cost for removal of extra garbage each year. Are you willing to pay an additional fee to continue this program?
10.The City does not currently provide curbside collection of bulky items such as appliances, furniture, mattress sets, and treadmills. Customers are required to hire an independent hauler or self-haul to the transfer station. Are you willing to pay an additional fee to receive an annual no-cost curbside bulky item collection with your garage service?
11.If your garbage has ever been missed or not collected, what was the reason? Please select all that apply.
12.The City currently does its best to resolve missed pickups when customers forget to set out their cart on-time or it wasn’t properly prepared. Most haulers require customers to pay a fee for a return trip or wait until the next collection day. What would you prefer in the future contract?
13.The City currently sends garbage and utility bills every month. How often would you prefer to receive your household garbage bill?
14.Many people can be confused about the current recycling rules and may place the wrong things in the recycling container. This causes higher costs, and sometimes recyclable materials get thrown away in the process. Do you feel your family and friends need more recycling education?
15.Do you have any other suggestions or feedback you’d like to share about your ideal garbage, recycling, and yard/food waste collection services? Answer below: