Please take 5-10 minutes to respond to this survey. This will help finalize Britannia Community Services Centre’s next strategic plan which was drafted from 389 survey responses, community & staff workshops, presentations at the Annual General Meeting and other public gatherings. Finally the Board will present the Britannia 2026-2030 Strategic Plan on December 2025 for approval and implementation.

This is an anonymous survey. Your responses will not be linked to any personally identifiable information.

Please complete the survey by the end of day November 14, 2025. Nicki Kahnamoui, an external consultant who is supporting us through our strategic planning process, will aggregate all responses into a summary that will inform any revisions.

If you have any questions or comments on the survey, the process, or would like to be involved please contact: info@britanniacentre.org

This DRAFT Strategic Plan will guide Britannia staff, board, and committees to ensure our organizational transformation and day to day work aligns with our shared goals, principles, and values. Specifically, this strategic plan is used for:
• Decision-making
• Conflict resolution
• Accountability
• Staff engagement
• Community engagement
• Evaluation
• Operational planning
• Fundraising
• Organizational development
• Programming

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* 1. Maintain and expand welcoming and safe environments.

Key Results:
  • The City to advance the Aquatics redevelopment.
  • Fix, clean and maintain facilities we have.
  • Conduct accessibility audit.
  • Provide cultural safety and trauma informed training for staff.
  • Develop policies for more equitable use of facilities, particularly the ice rink.
  • Improve structural elements and conduct renovations on existing buildings.

Objectives to:
  • Improve building and space accessibility, visitor experience and safety.
  • Increase community connections and program offerings with partner organizations.
  • Create and prioritize space and programming for underrepresented communities.
  • Expand outreach practices to reach a larger portion of the community.
  • Diversify board and staff to better represent the organization’s different communities.
In your opinion how important is this goal.

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Clear
i We adjusted the number you entered based on the slider’s scale.

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* 2. Comments:

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* 3. Deepen Indigenous reconciliation and decolonization practices.

Key Results:
  • Anti-racism training for Board, Committees and staff to understand the impact of privilege and power in decision making
  • Update programming principles to reflect meaningful change
  • Improve HR process, expectations, onboarding
  • Decolonize onboarding process for board and staff
  • Display Indigenous public art
Objectives to:
  • Create and support Elder(s) in Residence role(s).
  • Strengthen partnerships with xʷməθkʷəy̓ əm (Musqueam), Sḵwx̱ wú7mesh (Squamish), and səl̓ilwətaɁɬ / sel̓íl̓witulh (Tsleil-Waututh) Nations and Urban Indigenous communities.
  • Reflect Indigenous protocols, beliefs, and ways of being throughout the organization.
  • Increase Indigenous leadership and representation on the Board and management team.

In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 4. Comments:

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* 5. Strengthen relationships with on-site and community partners.

Key Results:
  • Expand intergenerational gatherings and activities.
  • Increase access to facilities on site for community programs, improve sharing with the VSB.
  • Increase use of šxʷqʷeləwən ct carving pavilion.
  • Develop a process to solve conflicts in reasonable time frame.
Objectives to:
  • Increase opportunities to amplify shared identity, interests, values, and contributions across generations.
  • Improve onsite partners are City of Vancouver, Vancouver School Board, Vancouver Park Board and Vancouver Public Library and relationships with Parent Advisory Committees of neighbourhood schools.
  • Support community partners to include Sage Nation, REACH Community Health Clinic, Vancouver Aboriginal Health Society, Indian Residential School Survivors Society, Commercial Drive Community Policing and many others that support program delivery at Britannia.
  • Improve operational processes and information sharing between organizations for example collaboration on the Britannia Art Gallery with the Vancouver Public Library.
In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. Comments:

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* 7. Increase organizational capacity and enhance staff, and volunteer experiences

Key Results:
  • Celebrate the organization’s 50th anniversary and set the foundation for the next 50 years.
  • Establish and grow Britannia reach to community, network and resources to support the future of Britannia.
  • Increase Committee participation and designate a staff member to each committee.
Objectives to:
  • Create opportunities for staff advancement and career growth
  • Upgrade technology to streamline processes, create efficiencies, and support staff workloads
  • Enhance internal communications and transparency
  • Develop emergency preparedness processes and capacity
  • Create an effective working relationship between committees and staff, autonomy, consistency and accountability to the Board of Directors.
In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. Comments:

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* 9. Develop youth leadership:

Key Results:
  • Secure funding for youth internships.
  • Establish mentorship program with high schools in our catchment.
  • Create more student employment and volunteer opportunities.
Objectives to:
  • Create opportunities for youth to amplify their voices and prioritize diversity, equity, inclusion, and reconciliation.
  • Establish pathways to meaningful employment for youth.
  • Develop arts and cultural programming for youth.
  • Invest in friendships and youth led initiatives.
In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 10. Comments:

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* 11. Build seniors’ communities of belonging.

Key Results:
  • Increased programming that addresses cognitive, psycho, social and physical aspects of aging.
  • Expand partnerships with groups and ongoing support of groups such Quirke.
  • Increased volunteer experiences for 55+.

Objectives to:
  • Increase enrollment and drop in space in programs.
  • Create meaningful representative of elders participating and guiding the society.
  • Cultivate meaningful volunteer experience for 55+ focusing on building a sense of belonging and inclusion.
  • Increase elders, seniors and older adults participation in programming throughout the aging process.
In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 12. Comments:

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* 13. Collaborate with the City to ensure the development of a new Aquatics, Community, Social Services and Cultural facility.
(note: The City and Park Board have made a commitment to replace and expand the existing Britannia pool, fitness centre and skateboard park, build a new gymnasium, multi-purpose rooms, administrative spaces and child care.)

Key Results:
  • By 2031 City will be prepared to start construction of new Aquatics facility at Britannia.
  • Opportunities for the community to engage with the development process.
Objectives to:
  • Support a working group engage with the community and the City
  • Maintain regular contact with City administration responsible for the project.
  • Information sharing and relationship building with elected officials.
  • Ensure that there are concrete plans to include 55+ and Teen Centre programs and services in the new building and accessible to all.
In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 14. Comments:

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* 15. Continue strong accountability to community, financial stability and political awareness to achieve the objectives of the society.

Key Results:
Changes to the Society by-laws and provide Board training for good governance.
Long range fund development plan that includes a capital campaign and regular giving.
To have $5M held by the Britannia Community Services Foundation to benefit Society objectives.
$100,000 in annual giving to support programming for emerging needs such as Food Security, Youth Services and Seniors Programs.

Objectives to:
Have a governance Board to focus on the strategic direction of the society and accountability to the community.
Utilize relevant, diverse and contemporary communication tools and platforms to share information, facilitate dialogue and build community.
Secure funds to support the Society purpose.

In your opinion how important is this goal.

Not at all important Very important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 16. Comments:

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* 17. Is there anything else you would like to share to shape this strategic plan?

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* 18. How do you use or engage with Britannia Community Centre? Check all that apply.

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* 19. What neighbourhood do you live in?

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* 20. Tell us about yourself.

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* 21. Thank you for your time, to enter for a chance to win one of two $100 vouchers for Britannia programs please provide your phone number or email address.

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