Habinteg Tenant Survey 2025

Why are we doing this survey?

Tenants’ lived experiences are at the heart of Habinteg. We are committed to ensuring that tenants have opportunities to influence our services and policies. As we develop our next four year strategy launching from April 2026, your insights are invaluable. We welcome your feedback to help shape our future together.

The survey should take less than 10 minutes to complete.

Please Tell Us What You Think

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* 1. What does Habinteg do well that you'd like to see more of in future?

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* 2. How do you think we could do better?

Day-to-Day Repairs

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* 3. Do we need to change our repair service?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
The repair service is good	The repair service is good Strongly agree	The repair service is good Agree	The repair service is good Neither agree nor disagree	The repair service is good Disagree	The repair service is good Strongly disagree
Satisfactory	Satisfactory Strongly agree	Satisfactory Agree	Satisfactory Neither agree nor disagree	Satisfactory Disagree	Satisfactory Strongly disagree
Neutral / Not sure	Neutral / Not sure Strongly agree	Neutral / Not sure Agree	Neutral / Not sure Neither agree nor disagree	Neutral / Not sure Disagree	Neutral / Not sure Strongly disagree
Needs improvement	Needs improvement Strongly agree	Needs improvement Agree	Needs improvement Neither agree nor disagree	Needs improvement Disagree	Needs improvement Strongly disagree
Needs Major improvement	Needs Major improvement Strongly agree	Needs Major improvement Agree	Needs Major improvement Neither agree nor disagree	Needs Major improvement Disagree	Needs Major improvement Strongly disagree

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* 4. If you think our repair service needs improvement, Please tell us how?

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* 5. When thinking about repairs, which of the following is important to you? (Please rate each statement from 1 to 5, where 1 = Not important and 5 = Very important)

	1	2	3	4	5
Ease of reporting the repair	Ease of reporting the repair 1	Ease of reporting the repair 2	Ease of reporting the repair 3	Ease of reporting the repair 4	Ease of reporting the repair 5
Speed of response	Speed of response 1	Speed of response 2	Speed of response 3	Speed of response 4	Speed of response 5
Quality of workmanship	Quality of workmanship 1	Quality of workmanship 2	Quality of workmanship 3	Quality of workmanship 4	Quality of workmanship 5
Communication and updates about progress	Communication and updates about progress 1	Communication and updates about progress 2	Communication and updates about progress 3	Communication and updates about progress 4	Communication and updates about progress 5
Flexibility in scheduling appointments	Flexibility in scheduling appointments 1	Flexibility in scheduling appointments 2	Flexibility in scheduling appointments 3	Flexibility in scheduling appointments 4	Flexibility in scheduling appointments 5
Courtesy and professionalism of the contractor	Courtesy and professionalism of the contractor 1	Courtesy and professionalism of the contractor 2	Courtesy and professionalism of the contractor 3	Courtesy and professionalism of the contractor 4	Courtesy and professionalism of the contractor 5
Repair solved the issue	Repair solved the issue 1	Repair solved the issue 2	Repair solved the issue 3	Repair solved the issue 4	Repair solved the issue 5
The work is completed right on the first visit	The work is completed right on the first visit 1	The work is completed right on the first visit 2	The work is completed right on the first visit 3	The work is completed right on the first visit 4	The work is completed right on the first visit 5

Planned Maintenance Programme

Habinteg carries out two types of work to keep homes in good condition.

Planned maintenance: majors works like replacing kitchens bathrooms, or exterior painting. These are scheduled as part of a 30-year cycle.
Responsive repairs: everyday fixes when something breaks and you report it to us.

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* 6. Do we need to change our planned maintenance programme?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
The planned maintenance is good	The planned maintenance is good Strongly agree	The planned maintenance is good Agree	The planned maintenance is good Neither agree nor disagree	The planned maintenance is good Disagree	The planned maintenance is good Strongly disagree
Satisfactory	Satisfactory Strongly agree	Satisfactory Agree	Satisfactory Neither agree nor disagree	Satisfactory Disagree	Satisfactory Strongly disagree
Neutral / Unsure	Neutral / Unsure Strongly agree	Neutral / Unsure Agree	Neutral / Unsure Neither agree nor disagree	Neutral / Unsure Disagree	Neutral / Unsure Strongly disagree
Needs improvement	Needs improvement Strongly agree	Needs improvement Agree	Needs improvement Neither agree nor disagree	Needs improvement Disagree	Needs improvement Strongly disagree
Needs major improvement	Needs major improvement Strongly agree	Needs major improvement Agree	Needs major improvement Neither agree nor disagree	Needs major improvement Disagree	Needs major improvement Strongly disagree

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* 7. If you think it needs improvement, please share your thoughts.

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* 8. When it comes to improvement works in your home, how important are the following to you? (Please rate each statement from 1 to 5, where 1 = Not important and 5 = Very important)

	1	2	3	4	5
Knowing when work is going to happen	Knowing when work is going to happen 1	Knowing when work is going to happen 2	Knowing when work is going to happen 3	Knowing when work is going to happen 4	Knowing when work is going to happen 5
Knowing what work is taking place on your scheme	Knowing what work is taking place on your scheme 1	Knowing what work is taking place on your scheme 2	Knowing what work is taking place on your scheme 3	Knowing what work is taking place on your scheme 4	Knowing what work is taking place on your scheme 5
Having a say in the priority for improvements where you live	Having a say in the priority for improvements where you live 1	Having a say in the priority for improvements where you live 2	Having a say in the priority for improvements where you live 3	Having a say in the priority for improvements where you live 4	Having a say in the priority for improvements where you live 5
Having the exact dates of work timetabled to fit in with you	Having the exact dates of work timetabled to fit in with you 1	Having the exact dates of work timetabled to fit in with you 2	Having the exact dates of work timetabled to fit in with you 3	Having the exact dates of work timetabled to fit in with you 4	Having the exact dates of work timetabled to fit in with you 5
Understanding what disruption it will cause (if any)	Understanding what disruption it will cause (if any) 1	Understanding what disruption it will cause (if any) 2	Understanding what disruption it will cause (if any) 3	Understanding what disruption it will cause (if any) 4	Understanding what disruption it will cause (if any) 5

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* 9. Is there anything else you’d like us to consider when planning improvement works in your area?

Housing Management

Habinteg manages its properties, dealing with issues such as repairs, tenancy agreements, and responding to tenant concerns. Housing management includes:

allocating housing to new and existing tenants
providing appropriate tenancy agreements and managing them
organising repairs
providing housing support, information and advice
dealing with problems between neighbours

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* 10. Do we need to change our Housing Management service?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
Housing Management is good	Housing Management is good Strongly agree	Housing Management is good Agree	Housing Management is good Neither agree nor disagree	Housing Management is good Disagree	Housing Management is good Strongly disagree
Satisfactory	Satisfactory Strongly agree	Satisfactory Agree	Satisfactory Neither agree nor disagree	Satisfactory Disagree	Satisfactory Strongly disagree
Neutral / Not sure	Neutral / Not sure Strongly agree	Neutral / Not sure Agree	Neutral / Not sure Neither agree nor disagree	Neutral / Not sure Disagree	Neutral / Not sure Strongly disagree
Needs improvement	Needs improvement Strongly agree	Needs improvement Agree	Needs improvement Neither agree nor disagree	Needs improvement Disagree	Needs improvement Strongly disagree
Needs major improvement	Needs major improvement Strongly agree	Needs major improvement Agree	Needs major improvement Neither agree nor disagree	Needs major improvement Disagree	Needs major improvement Strongly disagree

Other (please specify)

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* 11. When thinking about housing management, which of the following is most important to you?

	1	2	3	4	5
Knowing what is being done with my feedback	Knowing what is being done with my feedback 1	Knowing what is being done with my feedback 2	Knowing what is being done with my feedback 3	Knowing what is being done with my feedback 4	Knowing what is being done with my feedback 5
Someone getting back to me when I raise an issue	Someone getting back to me when I raise an issue 1	Someone getting back to me when I raise an issue 2	Someone getting back to me when I raise an issue 3	Someone getting back to me when I raise an issue 4	Someone getting back to me when I raise an issue 5
Professionalism and friendliness of the staff I talk to	Professionalism and friendliness of the staff I talk to 1	Professionalism and friendliness of the staff I talk to 2	Professionalism and friendliness of the staff I talk to 3	Professionalism and friendliness of the staff I talk to 4	Professionalism and friendliness of the staff I talk to 5
Seeing somebody from Habinteg where I live	Seeing somebody from Habinteg where I live 1	Seeing somebody from Habinteg where I live 2	Seeing somebody from Habinteg where I live 3	Seeing somebody from Habinteg where I live 4	Seeing somebody from Habinteg where I live 5
Understanding who in Habinteg to speak to about any problems	Understanding who in Habinteg to speak to about any problems 1	Understanding who in Habinteg to speak to about any problems 2	Understanding who in Habinteg to speak to about any problems 3	Understanding who in Habinteg to speak to about any problems 4	Understanding who in Habinteg to speak to about any problems 5

Other (please specify)

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* 12. When thinking about your home which is important to you? (Please rate each statement from 1 to 5, where 1 = Not important and 5 = Very important)

	1	2	3	4	5
Pest control	Pest control 1	Pest control 2	Pest control 3	Pest control 4	Pest control 5
Tidiness and cleanliness of communal areas and gardens	Tidiness and cleanliness of communal areas and gardens 1	Tidiness and cleanliness of communal areas and gardens 2	Tidiness and cleanliness of communal areas and gardens 3	Tidiness and cleanliness of communal areas and gardens 4	Tidiness and cleanliness of communal areas and gardens 5
Anti-social behaviour	Anti-social behaviour 1	Anti-social behaviour 2	Anti-social behaviour 3	Anti-social behaviour 4	Anti-social behaviour 5
Damp and Mould	Damp and Mould 1	Damp and Mould 2	Damp and Mould 3	Damp and Mould 4	Damp and Mould 5
Tree Management	Tree Management 1	Tree Management 2	Tree Management 3	Tree Management 4	Tree Management 5
Parking	Parking 1	Parking 2	Parking 3	Parking 4	Parking 5
Refuse Management (i.e. Bin collection/fly tipping)	Refuse Management (i.e. Bin collection/fly tipping) 1	Refuse Management (i.e. Bin collection/fly tipping) 2	Refuse Management (i.e. Bin collection/fly tipping) 3	Refuse Management (i.e. Bin collection/fly tipping) 4	Refuse Management (i.e. Bin collection/fly tipping) 5

Communications

We aim to communicate with you through the most appropriate methods with content that is relevant and engaging. The Editorial Panel is a group of tenants and staff who work together to help assess Habinteg's communications to suit your needs.

The various channels we currently use are:

Update, twice yearly newsletter (printed and or digital)
Our website – www.habinteg.org.uk
Our Facebook page – https://www.facebook.com/Habinteg
Fortnightly email bulletins
Special one-off publications such as the winter support booklet
Letters direct to you about important topics such as rents and service charges
Text messages
Scheme notice boards (where they are provided)

Question Title

* 13. Do we need to change how we communicate with you?

	Strongly Agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
No change needed	No change needed Strongly Agree	No change needed Agree	No change needed Neither agree nor disagree	No change needed Disagree	No change needed Strongly disagree
Minor improvements needed	Minor improvements needed Strongly Agree	Minor improvements needed Agree	Minor improvements needed Neither agree nor disagree	Minor improvements needed Disagree	Minor improvements needed Strongly disagree
Neutral / Not sure	Neutral / Not sure Strongly Agree	Neutral / Not sure Agree	Neutral / Not sure Neither agree nor disagree	Neutral / Not sure Disagree	Neutral / Not sure Strongly disagree
Some improvements needed	Some improvements needed Strongly Agree	Some improvements needed Agree	Some improvements needed Neither agree nor disagree	Some improvements needed Disagree	Some improvements needed Strongly disagree
Major Improvements needed	Major Improvements needed Strongly Agree	Major Improvements needed Agree	Major Improvements needed Neither agree nor disagree	Major Improvements needed Disagree	Major Improvements needed Strongly disagree

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* 14. Do we need to adjust how we communicate with you? If so, please tell us how?

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* 15. Are you aware that our tenant information can be requested in alternative formats such as braille, large print, audio CD or easy read?

Yes

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* 16. Which of the following is most important to you in our communications? (Please rate each statement from 1 to 5, where 1 = Not important and 5 = Very important)

	1	2	3	4	5
News is relevant to me	News is relevant to me 1	News is relevant to me 2	News is relevant to me 3	News is relevant to me 4	News is relevant to me 5
News is about where I live	News is about where I live 1	News is about where I live 2	News is about where I live 3	News is about where I live 4	News is about where I live 5
Content is easy to understand	Content is easy to understand 1	Content is easy to understand 2	Content is easy to understand 3	Content is easy to understand 4	Content is easy to understand 5
Content is available in different formats and on different platforms	Content is available in different formats and on different platforms 1	Content is available in different formats and on different platforms 2	Content is available in different formats and on different platforms 3	Content is available in different formats and on different platforms 4	Content is available in different formats and on different platforms 5
Content features Habinteg tenants	Content features Habinteg tenants 1	Content features Habinteg tenants 2	Content features Habinteg tenants 3	Content features Habinteg tenants 4	Content features Habinteg tenants 5
Content includes news about Habinteg staff and new policies	Content includes news about Habinteg staff and new policies 1	Content includes news about Habinteg staff and new policies 2	Content includes news about Habinteg staff and new policies 3	Content includes news about Habinteg staff and new policies 4	Content includes news about Habinteg staff and new policies 5
Content includes news about new housing legislation	Content includes news about new housing legislation 1	Content includes news about new housing legislation 2	Content includes news about new housing legislation 3	Content includes news about new housing legislation 4	Content includes news about new housing legislation 5
All the above	All the above 1	All the above 2	All the above 3	All the above 4	All the above 5

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* 17. Are there any other communication channels that you would like Habinteg to explore?

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* 18. Which of the following services do you consider to be the most important? (Please rate each statement from 1 to 5, where 1 = Not important and 5 = Very important)

	1	2	3	4	5
Overall quality of your home	Overall quality of your home 1	Overall quality of your home 2	Overall quality of your home 3	Overall quality of your home 4	Overall quality of your home 5
Your neighbourhood as a safe place to live	Your neighbourhood as a safe place to live 1	Your neighbourhood as a safe place to live 2	Your neighbourhood as a safe place to live 3	Your neighbourhood as a safe place to live 4	Your neighbourhood as a safe place to live 5
Your rent / service charge providing value for money	Your rent / service charge providing value for money 1	Your rent / service charge providing value for money 2	Your rent / service charge providing value for money 3	Your rent / service charge providing value for money 4	Your rent / service charge providing value for money 5
Repairs and maintenance 󠄸	Repairs and maintenance 󠄸 1	Repairs and maintenance 󠄸 2	Repairs and maintenance 󠄸 3	Repairs and maintenance 󠄸 4	Repairs and maintenance 󠄸 5
Your views being listened to and acted upon 󠄸	Your views being listened to and acted upon 󠄸 1	Your views being listened to and acted upon 󠄸 2	Your views being listened to and acted upon 󠄸 3	Your views being listened to and acted upon 󠄸 4	Your views being listened to and acted upon 󠄸 5
Dealing with your complaints / enquiries	Dealing with your complaints / enquiries 1	Dealing with your complaints / enquiries 2	Dealing with your complaints / enquiries 3	Dealing with your complaints / enquiries 4	Dealing with your complaints / enquiries 5
Dealing with anti-social behaviour	Dealing with anti-social behaviour 1	Dealing with anti-social behaviour 2	Dealing with anti-social behaviour 3	Dealing with anti-social behaviour 4	Dealing with anti-social behaviour 5
Visible presence of your staff member	Visible presence of your staff member 1	Visible presence of your staff member 2	Visible presence of your staff member 3	Visible presence of your staff member 4	Visible presence of your staff member 5
Local staff helping tenants in more ways	Local staff helping tenants in more ways 1	Local staff helping tenants in more ways 2	Local staff helping tenants in more ways 3	Local staff helping tenants in more ways 4	Local staff helping tenants in more ways 5
Better use of technology (development of an App)	Better use of technology (development of an App) 1	Better use of technology (development of an App) 2	Better use of technology (development of an App) 3	Better use of technology (development of an App) 4	Better use of technology (development of an App) 5
Putting you in touch with organisations who provide advice	Putting you in touch with organisations who provide advice 1	Putting you in touch with organisations who provide advice 2	Putting you in touch with organisations who provide advice 3	Putting you in touch with organisations who provide advice 4	Putting you in touch with organisations who provide advice 5

And Finally...

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* 19. Where do you live?

North East

North West/Midlands

Yorkshire and Hull

South West

London/South East

North London

Central and East

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* 20. What is your ethnicity?

Afro Caribbean

Asian

Asian Other

Black African

Black American

Black Caribbean

Black Other

Chinese

Mixed Caribbean

Mixed Race

Pakistani

Sudanese

White & Asian

White & Blk African

White & Blk Caribbean

White American

White Aus/NZ

White British

Black British

White European

White Other

Other (please specify)

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* 21. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 22. Do you consider yourself to be disabled?

Yes

Prefer not to say

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* 23. We are looking for tenants who would be willing to be involved in making service improvements in the future, would you be willing to be contacted in future about this?

Yes

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* 24. If yes, please provide your full name and email address.

Full name

Email addres

Thank you for your time.