Royal Oak Public Library Community Survey

Royal Oak Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform the future direction and activities of the library.

If you have any questions about this survey or would like assistance in responding, please contact Library Director Sandy Irwin, sandy.irwin@romi.gov, 248-246-3710.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!
1.Do you have a Royal Oak Public Library card?(Required.)
2.If you frequently use another public library in the area, please indicate which library and why you use that library.
3.Are there any barriers to using the Royal Oak Public Library? What would make it easier for you to use the library?
4.How satisfied are you with the Royal Oak Public Library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
5.Please rate how satisfied you are overall with the following aspects of the library.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Selection in the library's collections
Ease of access to library collections
Library spaces
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events
Library responsiveness to my questions or concerns
6.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
7.Please rate your comfort level using the following library services.
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Checking out materials in the library
Finding materials on my own in the library 
Asking staff for help in the library
Approaching the library administration or Board members with questions
Using the Royal Oak Public Library app
Using the online library catalog (through TLN)
Accessing MeLCat
Using Libby to access eMaterials
Using hoopla to access eMaterials
Registering for events through the online event calendar
Accessing home delivery service
Language learning with Pronunciator
Accessing investment databases such as ValueLine and Morningstar
Using PressReader to access online newspapers and magazines
Using NewsBank to access online newspapers, including the Detroit News, Oakland County Press, and Royal Oak Tribune
Checking out and returning materials to the LibCabinet at Woodward Corner Market
Using the Digital Imaging and Audio Lab
Using the Library Makerspace
8.Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Physical materials to check out
Digital materials to download
Computers, printing, scanning, and copying
Getting help from staff
Wi-Fi
Programs
Children's area
A place to read
A place to work or study
Online databases (such as Pronunciator, ValueLine, Morningstar, and PressReader)
Study or meeting room
Teen Area
Local history resources
Seed Library/Propagation Station
Library of Things
Makerspace/Digital Imaging and Audio Lab (DIAL)
Book Club Kits
Story Time Together Bags
Vinyl/Record collection
Video games
9.What programs, services, or collections could the library add that would be valuable to you and your household?
10.Where do you learn about what is going on at the library?
11.Where are other places that you get news or would like to get news about the library or community?
12.We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest.
Very interested
Interested
Slightly interested
Not at all interested
Print books
Physical audiobooks
DVDs or music CDs
Video games
Digital and streaming collections of eBooks, downloadable audiobooks, movies, TV shows, newspapers, and magazines (Libby, Hoopla, Kanopy, etc.)
Additional Makerspace equipment or improvements (please indicate items in "Other")
Additional Library of Things items (please indicate items in "Other")
Increasing partnerships and outreach (such as having a table at events or a pop-up library)
Technology support (computer classes, Wi-Fi access, one-on-one tech support)
13.What program topics would you like to see the library offer? (Check all that apply.)
14.What is your age?  (Optional)
15.Where do you live?
16.Please choose all statements below that describe you.
17.What languages are spoken in your home? (Please select all that apply.)
If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Library Director Sandy Irwin, sandy.irwin@romi.gov, 248-246-3710.

Thank you for your responses.